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Customer Growth & Retention – Multichannel Customer Communications

FICO customer communication solutions allow businesses to reach out to customers in real time, using voice, SMS, mobile applications, email and other channels. By contacting customers using their preferred channel, a business can immediately resolve important matters such as identifying whether a credit transaction is fraudulent, confirming a payment plan with a customer, and fixing customer service issues. The outcome is then fed back to the business’s host system in a closed-feedback loop that improves risk management and future communications success.

  • Financial Services

    Auto Lending

    Helping auto lenders safely provide financing and profitably manage accounts

    Credit and Debit Cards

    Enhanced engagement and mobile communications strategies transform the customer experience to bring in incremental business and boost retention at a lower cost than traditional contact methods

    Retail Banking

    FICO helps retail bankers issuers succeed by combining powerful, innovative software with predictive analytics, to discover hidden signals in Big Data

    Leasing

    FICO helps lessors succeed by combining powerful, innovative software with predictive analytics, to discover hidden signals in Big Data

    Small Business Lending

    Helping lenders serve the financial needs of small businesses and support their ongoing growth

  • Insurance

    Life, Annuity and Pension

    Helping Insurers Effectively manage renewals and other customer communications

    Property and Casualty

    Giving property and casualty insurers advanced decision-support in their marketing, underwriting, renewals, and claims review.

  • Public Sector

    State, Provincial and Local Government

    Providing the technology for provincial and local government agencies to maximize budget effectiveness, prevent fraud, waste and abuse, and improve operational efficiency

    Federal, Ministerial and Civic Government

    Supporting better, more prudent public sector decisions to prevent fraud, waste, and abuse, streamline operations, and realize the best use of public funds

  • Health Care

    Health Care Payers

    Reducing health care insurers’ losses from claims fraud and abuse

    Health Care Providers

    Improving patient and health care professional outreach, communications, and education

  • Retail

    Retail

    Reach customers at the right time, via the right channel, for time sensitive issues or offers (suspect transactions or missed payments on store cards, or limited short term offers) by intelligently automating customer communications (voice, text, e-mail, mobile apps).

  • Telecommunications

    Telecommunications

    Supporting telecommunications providers in approving applicants, securing timely payments and fighting fraud

  • Travel & Hospitality

    Travel & Hospitality

    Helping airlines, car rental and hotels keep in touch with customers via automated communications.

  • Utilities

    Utilities

    Generating actionable insight for utilities to improve scheduling, account origination, payment management and collections, and fraud decisions

  • Automotive

    Automotive

    Establishing better customer relationships by helping dealerships and manufactures stay in touch with potential customers and helping them with payment management and collections

  • Pharmaceuticals & Life Sciences

    Pharma

    Helping Pharmaceutical Manufacturers provide better patient outcomes with automated patient reminders for medications.

    Retail Pharmacy

    Helping retail pharmacies provide better patient outcomes with automated patient reminders for medications.

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