Account Management

Overview

The competition to keep existing customers while increasing profits is more intense than ever. FICO provides a holistic solution that enables you to develop and deploy data-driven customer strategies across departments to influence the entire customer lifecycle, with an emphasis on credit-risk decisions. This approach includes scenarios like device finance authorization, voluntary churn reduction, service plan modification, cross sell identification, loss mitigation, and delinquency management.

As departments focus on their individual KPIs and corporate goals, it may be hard to understand how these individual metrics fit into the overall strategy for the organization. A solution to consistently manage these decisions across departments can result in a holistic view for the executive team and streamlined execution at key customer touchpoints.

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