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- Learn how BMW sped up its customer communications
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Need help with a product?
FICO offers all licensed clients use of a secured, self-service Web portal for Product Support, FICO Online Support. FICO Online Support allows users to self help on their issues 24 hours a day, 7 days a week.Financial Services
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Learn how BMW sped up its customer communications
“Using FICO Customer Communication Services, we get a secure, highly flexible, robust solution with a low cost of entry, and we can leverage the expertise of a valued partner, which allows our in-house maintenance support to focus on other key internal priorities and platforms.”
- Wayne Orchowski, CEO BMW
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FICO Analytic Cloud: Your portal for operationalizing analytics and decisioning.
Customer data is more widely available than ever, but leveraging data to drive smarter decisions requires new thinking and a new kind of agility. Cloud-based decision management – the seamless marriage of data-driven insights and codified decision logic with applications that reach your customers where and when they want – is the key to operationalizing analytics to automate and optimize customer engagements. The FICO Analytic Cloud is where this journey begins…Learn about FICO Products and Solutions whenever is convenient for you.
Careers At FICO
Are you ready to fulfill your potential? FICO offers big career opportunities in Big Data Analytics from California to New York, London to Bangalore and Beijing.Account Management
Overview
The competition to keep existing customers while increasing profits is more intense than ever. FICO provides a holistic solution that enables you to develop and deploy data-driven customer strategies across departments to influence the entire customer lifecycle, with an emphasis on credit-risk decisions. This approach includes scenarios like device finance authorization, voluntary churn reduction, service plan modification, cross sell identification, loss mitigation, and delinquency management.
As departments focus on their individual KPIs and corporate goals, it may be hard to understand how these individual metrics fit into the overall strategy for the organization. A solution to consistently manage these decisions across departments can result in a holistic view for the executive team and streamlined execution at key customer touchpoints.
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