Collection Agency Management

Overview

Outsourced agencies have long provided Telecom providers with scalability for collections in a high-growth industry. Now, with FICO Collection Agency Management, you can use analytics, automation and precise mathematical optimization and ensure the right agencies are matched with the right customers to improve efficiency of your collection efforts. This reduces the amount you spend, increases the amount collected, and ensures the best customer experience – all while meeting all appropriate regulatory and compliance issues.

A unified approach for managing collection agencies has great benefits, however predictive analytics and optimization can take your collection and recovery efforts to the next level. This approach results in a more personalized experience and maximizes for your desired business outcomes.

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