FICO offers all licensed clients use of a secured, self-service Web portal for Product Support, FICO Online Support. FICO Online Support allows users to self help on their issues 24 hours a day, 7 days a week.
“Using FICO Customer Communication Services, we get a
secure, highly flexible, robust solution with a low cost of entry, and
we can leverage the expertise of a valued partner, which allows
our in-house maintenance support to focus on other key internal
priorities and platforms.”
FICO Analytic Cloud, democratizing analytics through the cloud.
Customer data is more widely available than ever, but leveraging data to drive smarter decisions requires new thinking and a new kind of agility. As companies develop strategies for both cloud computing and for using Big Data to improve customer relationships, analytically-empowered solutions, cloud-based applications and a flexible cloud-based Decision Management development platform become essential.
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Optimization soars at American Airlines
For the average airline passenger, a successful flight means getting from point A to point B safely and on time. But for the people who work behind the scenes at American Airlines and American Eagle, success also depends on a how long and complex list of other factors - scheduling flights, juggling connections, working around bad weather and assigning crew for nearly 4,000 flights a day. "The difference between selling a couple of seats or not can be the difference between being profitable or losing money on a flight."
Learn how American Airlines partnered with FICO to use the FICO™ Xpress Optimization Suite to increase revenue, reduce costs and improve customer experience.