Utilities and Telecommunications

Building greater profitability through efficiencies and improved customer experience using FICO analytic, decisioning and communication solutions.

Overview

Utilities and telecommunications providers face tough challenges today. Customers have more options than ever. And regulatory requirements are growing more complex. All this at a time with organizations need to streamline costs and find ways to be more efficient. Luckily, FICO provides the solutions to help succeed in the face of today’s challenging marketplace--through more clear insight, smarter decisions and on-target communications.

 

Solutions include:

Omni-channel communications. Connect with your prospects and customers in ways that build connection, with the right messages at the right times.

  • Collections
  • Disconnect notices
  • Scheduling for service and inspections
  • Appointment validation
  • Satisfaction surveys
  • Outage notifications

Analytics and decision support. Grow your customer base and keep existing customers loyal and engaged using efficient methods that help streamline resources and cut costs.  

  • Manage accounts
  • Secure timely payments
  • Improve loss mitigation
  • Protect against fraud

Scoring services. Gain better insight into your customers to develop smarter strategies.

  • Continually improve credit risk management
  • Find customers likely to drive additional revenue
  • Identify which customers might higher risk than others

Customers

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FICO Optimization Solutions to Streamline Customer Acquisition

Making the Right Credit Decisions Every Time

  • By offering each customer a credit- appropriate package of equipment and services, a major North American telecom increases profitability without increasing acquisition expense.
  • They can now quickly adjust credit policies to adjust to changing market dynamics.
  • This telecom uses FICO tools to improve customer retention and reduce churn — an essential business requirement.