In theory, using a unified platform to manage both collections and recoveries makes complete sense. It’s operationally efficient, it simplifies critical compliance and reporting tasks, and it produces better customer outcomes. However, in practice, most organizations struggle to make the jump from siloed collection and recovery systems to a single, unified platform. In this webinar, we discuss the common challenges that organizations face in bringing their collections and recovery operations together. Trustmark Bank FVP of Collections and Recovery Terry Collins then discusses how Trustmark successfully integrated their collections and recovery operations into a single receivables management platform.


In an environment increasingly defined by consumer choice, knowing your customer is key to earning and keeping their business. Digital self-services, when used to resolve issues autonomously, can help you foster and maintain relationships as you reach out to customers and empower them rather than embarrass them. And by automating key decisions, you not only reduce costs, but you ensure compliance with constantly changing regulations.

Join our webinar to learn to learn some of the key ingredients to collection success. Regardless of your line of business (auto, retail, small business) or industry (banking, telecommunications, utilities) you’ll learn how you can manage and coordinate customer omni-channel communications such as:

  • Recognizing a customer’s preferred method of communication: automated voice, text-SMS, web, email, mobile app notifications.
  • Having a compliant consent process in place for text use.
  • Making it easy for customers to schedule online payments.

Adam Barrett, Product Management-Director, FICO
Junaid Kazi, Product Management-Sr. Manager, FICO

For Industries: 

In light of recent interest rate increases, a recent Fortune article states that “though the major banks are lightning fast at hiking rates on loans, they take their time in raising the rates they pay out on savings accounts.” Banks are struggling to identify the inflection point for when deposit rates need to be increased – both for liquidity and customer expectation reasons. Many banks also have large deposit reserves, so there’s little internal pressure to make a move by increasing deposit rates.

But how productive is it to only obsess over the rate environment, without the ability to know when, and how, to act? Is the current pricing committee armor only stacked with reactive options? What if your bank took a radically different approach and developed a proactive arsenal of strategies to manage margin and liquidity over the long term?

In this webinar, FICO Deposits Practice Leader Ashwin Gurnani will share global perspectives on effective, intelligent deposit pricing and liquidity management. In this webinar, you will learn:

  • The fundamental analytic toolkit required for any deposit pricing organization
  • How pricing is a critical, but not the only component, of managing your organization’s liquidity portfolio
  • Best practices in balancing short term margin needs with long term liquidity
  • Effective answers for stress tests and other regulatory questions

Ashwin Gurnani, Deposits Practice Leader, FICO 

For Industries: 

Financial institutions understand that delivering excellent service increases retention and market share from their competitors. Customers want to be able to interact with their bank on their terms, from anyplace at any time. Offering this level of service is a challenge for banks that lack omni-channel communications and who struggle with organizational silos, slow and manual processes, and non-integrated legacy systems.
This webinar addresses the challenges of how to speed origination and booking processes, add real-time automated decisioning, and modernize all lines of business, without creating a new generation of siloed internal systems.

The webinar will cover:

  1. How to eliminate application declines due to incorrect or incomplete loan documents submitted by customers
  2. How to improve limited automation decisioning
  3. How to shorten time for changes to credit policy and time to market for new products
  4. Case Study examples including how a large regional financial institution reduced time to book accounts from three days to 30 seconds.

Top benefits to attendees:

  1. How to leverage banking alerts, customer engagement and electronic document delivery to reduce long application cycles across auto, personal, installment, card, small business, and all portfolios
  2. How to take a big picture and phased approach to address your biggest line of business challenges first and then grow with each successful implementation. 

David Smith, Lead Consultant, Applications Line of Business, FICO

David Smith is an originations consultant at FICO with over 15 years of experience. David engages with and advises banks in regards to consumer and small business lending on a weekly basis. David’s expertise includes proficiency with FICO® Small Business Scoring Service (SBSS) which is recognized as the industry leader in assessing the risk of US small business credit applicants as well as FICO’s originations solutions.

For Industries: 

Based on the promise of transformative solutions, businesses across industries are investing millions of dollars on developing their advanced analytics/data science capabilities. However, measurable ROI can be hard to find, and many face substantial delays or don't even get off the ground. At the core of many of these stalled deployments is a lack of a comprehensive, integrated approach to deploying advanced analytic capabilities. Do we need better math? Is it the software? A shortage of unicorns, maybe? 

Join renowned author Tom Davenport and FICO's analytics expert Zahir Balaporia in a 60-minute webinar on "The Analytics Supply Chain", as they discuss the benefits of 'supply chain thinking' to deploy advanced analytics that delivers on the promise of turning data into dollars. 

Listen to this webinar, learn more about: 

  • Advanced analytics viewed in 'supply chain terms' and the benefits of this perspective 
  • Steps in the analytics supply chain, connecting data, models and deployment 
  • A simple diagnostic checklist to determine if your analytics supply chain is broken 

Tom Davenport, academic and author of "Competing on Analytics" and "Only Humans Need Apply: Winners and Losers in the Age of Smart Machines" 
Zahir Balaporia, Solutions Partner, Decision Management, FICO 

About the Presenters: 
Tom Davenport, the author of several best-selling management books on analytics and big data, is the President's Distinguished Professor of Information Technology and Management at Babson College, a Fellow of the MIT Initiative on the Digital Economy, co-founder of the International Institute for Analytics, and an independent 
senior adviser to Deloitte Analytics. He is also a member of the Data Informed Board of Advisers. 

Zahir Balaporia is a Solutions Partner on the FICO Decision Management team. Prior to joining FICO, he spent 20+ years designing and deploying analytics solutions in supply chain, transportation, and logistics with a focus on deployment and change management. 

For Industries: 
Banking, Agencies

Lenders who manage consumer and small business credit portfolios have the pressure of increasing profits while meeting compliance and regulatory requirement changes. Lenders manage a large number of complex customer relationships and decisions, but they don’t have the visibility across multiple portfolios. As a result, lenders need to acquire a more analytical understanding of customers and better tools to quickly adapt to portfolio changes. 

This webinar discusses how to tie data driven strategies into decision management by leveraging customer knowledge to help lenders make better individually appropriate decisions. We’ll take a closer look at how to connect directly to existing systems to automate key credit, marketing and collections decisions.

In this session, you will learn how to: 

  • Leverage 20+ years of collective intelligence out of the box with industry leading analytics 
  • Optimize customer experience and risk control to enable mutually valuable relationships with customers
  • Evolve customer treatment strategies for faster time to value and lower cost of ongoing improvement
  • Easily improve servicing decisions by integrating data, prior decisions and actions taken through the customer on-boarding and collections processes
  • Improve customer servicing decisions in the cloud with easy access to robust and proven decision controls with minimal IT intervention
  • Apply existing use case best practices specific to auto, loan, mortgage, personal lines of credit, and HELOC

Therese Henry, Principal Consultant – Customer Management Solutions, FICO
Lamar Shahbazian, Product Management – Sr. Director, FICO

For Industries: 

Hosted by American Banker

The dominant narrative in financial services is that traditional banks, faced with plummeting satisfaction and NPS scores, are in imminent danger of losing their most profitable customers to emerging fintech disruptors.

According to FICO’s 2017 U.S. Consumer Banking Survey, the immediate threat posed by external disruptors is significantly less dire than the headlines would suggest. Indeed, concerns over external disruptors often serve to distract from less sensational, but potentially more important customer and market trends. 

In this webinar, attendees will receive:

  • An overview of customer satisfaction and NPS benchmarks for national, regional, and community banks and credit unions.
  • Insight into customer trends that actually pose imminent threats and opportunities for banks and credit unions.
  • Ideas for engaging Millennial and Gen Z customers, based on the unique preferences of each segment.  

Alex Johnson, Senior Marketing Manager, FICO (Presenter)
Mike Sisk, Contributing Editor American Banker (Moderator)


Artificial Intelligence (AI) is everywhere these days, but most businesses have not cracked the code on how to use AI to drive competitive advantage or leverage their Big Data. AI is now less 'artificial', making it practical to weave these sophisticated technologies into business processes and everyday work life. However, there is still a need for AI to be more 'intelligent' – helping organizations achieve the previously impossible, whether it's in fraud detection or manufacturing automation. 

Listen to this webinar and learn more about:

  • How organizations can extract the 'intelligence' in AI 
  • The common pitfalls in trying to exploit AI 
  • What is needed to fully leverage AI to drive competitive advantage 
  • The new analytic techniques and innovations currently being used by forward-looking organizations today

Moderator: Jim Ericson, Consultant, Editor Emeritus, Information Management 
Speaker: Scott Zoldi, Chief Analytics Officer, FICO 

For Industries: 

Early implementations of IFRS 9 have demonstrated that no single approach works for every bank. Many banks are struggling with interpreting standards and intelligently applying a comprehensive set of analytic and business strategies within the context of their operations, particularly as new regulatory and global events consistently shift perceived strategies. The risk of falling behind can not only hinder compliance, but also the ability to continue to compete effectively in the market. 

Join us to learn more on how some financial institutions are deploying flexible and dynamic frameworks to accommodate models of different sophistication that can be managed across the institution and also over time. These frameworks leverage multiple methodologies, analytics, sources of data, levels of granular processing, and internal/external sources of software and services. You’ll also hear how to:

  • Efficiently forecast portfolio impairment on day-one and beyond based on estimates of risk exposure;
  • Implement a disciplined, reliable, transparent and fully governed loss estimating and reporting process;
  • Move beyond compliance by adjusting credit lifecycle decision strategies proactively for better results at implementation;
  • Leverage compliance processes and software to drive continued performance improvements.
For Industries: 

Acquiring and retaining customers in today's saturated and competitive market can be challenging, forcing telecommunications providers to be more intelligent in managing customer decisions across the lifecycle. Leading providers are increasingly turning to optimization as a cutting-edge analytic capability to improve business performance and increase decision-making acumen and agility. 

Learn what optimization is, how it has impacted the bottom line of other providers and what it can do for you. 

Want to take your business to new heights?

Request more information. Enter your information and we will respond directly to you.