FICO Product Support
FICO customers can contact Product Support using the link above, or by telephone using one of the numbers on the right, to receive SLA-committed assistance.
All Severity 1 and Severity 2 production down issues must be submitted by phone.
For other severity issues, the preferred channel is our Online Support portal offering 24 hours a day, 7 days a week access to submit, review and update a case. In addition, the portal offers knowledge article suggestions while submitting a case and access to all knowledge articles for review. Alternatively, cases may be submitted by calling our global Support Centers.
Other FICO Offerings
myFICO Support
Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.
FICO TONBELLER Siron® Support
For Siron® customers requiring product support
Helpdesk: +49 6251 7000-175
(Mo-Fr from 8am-6pm)
You may also contact us at:
Online Helpdesk
Extranet
FICO® Score Support
This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at scoresupport@fico.com
Credit Bureau Scores Products
This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at scoresupport@fico.com
*Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.