FICO Product Support
FICO offers all our customers three ways to contact Product Support which can be accessed through the links above.
All Severity 1 production down issues must be submitted by phone.
For other severity issues, the preferred channel is our Online Support portal offering 24 hours a day, 7 days a week access to submit, review and update a case. In addition, the portal offers knowledge article suggestions while submitting a case and access to all knowledge articles for review. Alternatively, cases may be submitted through email or by calling our global Support Centers.
Product Support
Adeptra Legacy Support
For Adeptra customers requiring product support:
Australia Helpdesk: 1 800 090 106
United Kingdom Helpdesk: 0800 107 7874
North America Helpdesk: +1 866 866 0384
You may also contact us at: customer-support@adeptra.com
This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at scoresupport@fico.com
myFICO Support
Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.
Credit Bureau Scores Products
This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at scoresupport@fico.com
FICO TONBELLER Siron® Support
For Siron® customers requiring product support
Helpdesk: +49 6251 7000-175
(Mo-Fr from 8am-6pm)
You may also contact us at:
support-tonbeller@fico.com
Online Helpdesk
Extranet
*Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.