Loans That Improve Lives Grupo Monge, one of the largest multinational retail companies in Central America, has used analytic decisioning to improve the way it evaluates and grants credit to its customers, especially those previously excluded from being able to access loans. By implementing FICO^® Blaze Advisor^® decision rules management system, Grupo Monge has expa…

In selling situations, software vendors love to promise prospects “a full 360-degree view” of all their customer data.  It’s a popular, throwaway marketing line; almost a cliché, leaving the impression that their product gives you a view of the customers from every possible vantage point: just like a compass. What vendors often don’t tell you is that their “pl…

In my previous post I talked about external data and data ingestion capabilities a financial platform must have. Now I’d like to describe the capability of developing big data characteristics, how important this capability is for a financial platform and how banks can use this capability to boost the value received from the data they can access. Most data scientist…

Towards the end of 2020, Arizent Research and American Banker released a special report on digital disruption and digital transformation in the financial services industry, entitled “Clear and Present Danger: The Threat of Digital Disruption in Financial Services and What Banks Can Do to Vanquish It.”   The report was based on customer interviews, observati…

During the past 12 months we’ve all become noticeably more reliant on data and technology in almost everything we do, with investments in data, technology and digital transformation estimated to top US$4 trillion within the past year alone. But it’s the combination of data, insight and analytics that’s the cornerstone for the top performers, which rely on it to inf…

Sometimes we get so focused on short-term analytics, simulation, optimization, decision modeling, and decision management. we lose sight of the long-term, sometimes unseen goal: the life-time value (LTV) of today's smart customer decisions.  We are drowning in data, but thirsting for insights that will fuel customer satisfa…