Artificial Intelligence: Make it Ethical, Explainable, and Efficient

Artificial Intelligence: Make it Ethical, Explainable, and Efficient

In a series on TechTarget's IoT Agenda, I discuss the 3 E's of artificial intelligence: ethical, explainable, and efficient.

Read more

Debt Collection and COVID-19: What Past Crises Can Teach Us

Debt Collection and COVID-19: What Past Crises Can Teach Us

Lessons learned from the last recession can help debt collectors now - but there are also important differences to understand

Read more

3 Best Practice Tips for Fraud Managers to Stop Scams

3 Best Practice Tips for Fraud Managers to Stop Scams

Fraud expert Matt Cox explores how to protect customers from scams

Read more

Supply Chain Optimization: BASF Solves a Major Challenge

Supply Chain Optimization: BASF Solves a Major Challenge

BASF’s advanced business analytics team used FICO Xpress Optimization to map all of its supply chains at once to weigh the economic value of an investment.

Read more

FICO Resilience Index Now Available for Lenders to Pilot

FICO Resilience Index Now Available for Lenders to Pilot

FICO works to keep credit flowing during uncertain economic times

Read more

new ideas
  • How to Track Customer Changes in the Pandemic with AI How to Track Customer Changes in the Pandemic with AI
    How to Track Customer Changes in the Pandemic with AI
    October 28, 2020
    Customer Development

    Nine months into the pandemic, a “new normal” remains elusive. Consumer sentiment and credit scores are up. But in Europe new lockdowns are in force, US reopenings fluctuate on a daily basis, and masses of new and existing customers are embracing a digital lifestyle as never before. When uncertainty abounds, how can banks and merchants use artificial intelligence t…

    Scott Zoldi by Scott Zoldi
  • AI-Powered Optimization Will Power Home Credit Group Growth AI-Powered Optimization Will Power Home Credit Group Growth
    AI-Powered Optimization Will Power Home Credit Group Growth
    October 22, 2020
    Decision Management

    Home Credit Group, which lends to underserved customers with little or no credit history, has chosen FICO® Decision Optimizer, part of the FICO® Platform, to further improve its lending offers in multiple markets. The adoption of FICO’s AI-powered optimization follows a successful pilot in Russia, which delivered excellent results including significant profitabil…

    FICO by FICO
  • FICO to Sell Cyber Risk Scoring Business to Institutional Shareholder Services FICO to Sell Cyber Risk Scoring Business to Institutional Shareholder Services
    FICO to Sell Cyber Risk Scoring Business to Institutional Shareholder Services
    October 22, 2020
    Fraud Protection & Compliance

    Cyber risk is a threat to every modern business, and those risks present themselves both directly and throughout organizations' extended supply chains. Those risks can impact companies, their customers, their supply chain partners, and their investors.  At FICO, we built our industry-leading FICO Cyber Risk Score to help organizations in their efforts to measure,…

    Doug Clare by Doug Clare
  • Enhance Collections Operations through Optimization Enhance Collections Operations through Optimization
    Enhance Collections Operations through Optimization
    October 21, 2020
    Debt Collection & Recovery

    Most of us understand the dictionary definition of ‘Optimization’: “the mathematical procedures of making something effective as possible.”  What most do not fully appreciate or haven’t seen in operation is how an optimization tool can truly enhance a collection program to increase revenue, make better use of staff, and simultaneously increase the customer experi…

    Ted London by Ted London
  • The Pandemic Is Accelerating Auto Dealers' Digital Transformation The Pandemic Is Accelerating Auto Dealers' Digital Transformation
    The Pandemic Is Accelerating Auto Dealers' Digital Transformation
    October 21, 2020
    Customer Development

    You can add “buying a car” to the long list of activities that have changed in 2020 — and many consumers are happy to embrace the change. A Cox Automotive report released in May 2020 shows how the pandemic is changing the car business, and found that two in three people surveyed are now more likely to purchase a vehicle completely online. How does that affect the auto…

    Ken Kertz by Ken Kertz
  • UK Credit Report: Early-Stage Delinquencies Rise UK Credit Report: Early-Stage Delinquencies Rise
    UK Credit Report: Early-Stage Delinquencies Rise
    October 20, 2020
    Customer Development

    FICO monitors the UK credit market using data reported by the UK’s leading credit card issuers through its FICO® Benchmark Reporting Service. Our UK Credit Report for August 2020 provides a clear picture of the ongoing impact of COVID-19 on consumer finances. Although early-stage delinquency rates (missed one or two payments) remain below 2019 levels, the uplift se…

    Stacey West by Stacey West
  • UK Losses to APP Scams Are Surging — What Can Banks Do? UK Losses to APP Scams Are Surging — What Can Banks Do?
    UK Losses to APP Scams Are Surging — What Can Banks Do?
    October 20, 2020
    Fraud Protection & Compliance

    The UK is home to the most sophisticated Authorized Push Payment (APP) scams in the world. In 2019, banks’ losses of £456 million nearly equaled the £470 million attributed to card not present (CNP) fraud. Now, in 2020, APP scams are expected to eclipse card fraud, fueled by niche schemes related to the COVID-19 pandemic. FICO has just published my new Q&A on t…

    Matt Cox by Matt Cox
  • Is COVID-19 Leading to More Food Delivery Fraud? Is COVID-19 Leading to More Food Delivery Fraud?
    Is COVID-19 Leading to More Food Delivery Fraud?
    October 19, 2020
    Fraud Protection & Compliance

    Last week I shared FICO’s insights into fraud patterns related to spending on medical devices, including personal protective equipment (PPE) and medical devices such as nebulizers. This post examines whether increased food deliveries are causing a similar rise in food delivery fraud. Home food delivery has skyrocketed during the pandemic; from January to July 2020,…

    Scott Zoldi by Scott Zoldi
  • Average U.S. FICO Score at 711, But Uncertainty Abounds Average U.S. FICO Score at 711, But Uncertainty Abounds
    Average U.S. FICO Score at 711, But Uncertainty Abounds
    October 19, 2020
    Scoring Solutions

    The data is in, and the average U.S. FICO® Score now sits at 711. This is 5 points higher than the average score just a year ago, and is likely to be viewed as a surprise result in light of the impacts that the COVID-19 pandemic has had on U.S. consumers and the global economy.  Those surprised by this latest figure may have thought that the FICO® Score is an…

    Ethan Dornhelm by Ethan Dornhelm
  • PSD2 Strong Customer Authentication: Will Banks Succeed? PSD2 Strong Customer Authentication: Will Banks Succeed?
    PSD2 Strong Customer Authentication: Will Banks Succeed?
    October 16, 2020
    Fraud Protection & Compliance

    With ambitious goals to open up banking and decimate fraud, PSD2 has taken a long time to deliver, and we’re not quite there yet. In many European Union countries, the implementation of Strong Customer Authentication will become a reality in the coming months – but are they ready? And perhaps more importantly, are their customers? PSD2 requires security measures to…

    Sarah Rutherford by Sarah Rutherford
  • New Data Shows 3x Jump in Medical Equipment Fraud New Data Shows 3x Jump in Medical Equipment Fraud
    New Data Shows 3x Jump in Medical Equipment Fraud
    October 12, 2020
    Fraud Protection & Compliance

    Nothing presents more opportunities to fraudsters than change, and 2020 has served up plenty. As the COVID-19 pandemic has unfolded, we’ve seen rapid change in a wide range of consumer behaviors. This has yielded a rise in medical equipment fraud and put banks’ fraud detection systems into overdrive. Luckily, the FICO® Falcon® Platform incorporates advanced AI and mac…

    Scott Zoldi by Scott Zoldi
  • Fraud and Financial Crime Convergence Fraud and Financial Crime Convergence
    Fraud and Financial Crime Convergence
    October 08, 2020
    Fraud Protection & Compliance

    I recently had the honor of participating in a session on Fraud and Financial Crimes Convergence at the Aite Financial Crime Forum.  The insightful panel included Chuck Subrt from Aite, Heather Allen from Peoples Bank, Erick Kraus from FIS and Brent Wellington from Ally Bank. For those of you that missed it, and even those who caught it but want a refresher, h…

    TJ Horan by TJ Horan
Show More
popular posts
Using mobile to reach the Latin American unbanked
popular posts
5 Keys to Using AI and Machine Learning in Fraud Detection
popular posts
A Deep Dive into the Distribution of the FICO Score Across the US
popular posts
What Is Authorised Push Payment Fraud?
popular posts
Average U.S. FICO Score Ticks Up to 706

Are you in #banking, #fintech, #collections, or #lending? Follow FICO Financial Services LinkedIn page and join the… https://t.co/ANhS7y6vXu

2 hours ago

ICYMI: #Optimization can maximize the results of your #collections operations. @FICO's Ted London explains how her… https://t.co/xOysBaJPli

11 hours ago

Independent research from @omdia who surveyed 170 banks in 10 countries, reveals "ensuring genuine identity and com… https://t.co/GpwprRIyjI

20 hours ago