Many lenders’ back-offices continue to be weighed down by legacy customer affordability systems. Updating them to meet rapidly changing market conditions has become hugely time-consuming and a typically onerous challenge. But there are quick wins when it comes to ensuring the adoption of true customer-centricity. The notion of affordability has evolved and inc…

Banks, financial services and commerce all face a tricky balancing act when it comes to successfully meeting digital consumers’ expectations. It’s a benchmark that continues to shorten driven in part by evolving behaviour amid the ongoing pandemic, which has increased the demand for digital-first originations. Both the onboarding of returning customers and signing…

The 2022 Chartis RiskTech100^® Report is live, and I am proud to announce that FICO ranked 6th overall in the annual report and was named the category winner for: Innovation (5th consecutive year) Artificial Intelligence Applications Financial Crime – Enterprise Fraud Retail Credit Analytics What a way to wrap the year! We are honored to be included an…

New research shows that when it comes to opening a new online account, most customers are prepared to answer up to 10 questions. Any more and over half (+50%) simply abandon the process. We polled opinion among 14,000 consumers across the globe, to gauge their attitudes and preferences towards online account opening. It’s clear we’re an impatient lot and a tre…

The global pandemic is driving a cultural shift amid rising customer expectations. To gauge how big an impact it’s having on the demand for digital-first lending, we polled opinion among 14,000 consumers right across the globe. In every country surveyed, more than half of respondents (52%) said they now favoured using digital channels compared to a year ago. In fac…

We are proud to continue to lead the market in intelligent decisioning innovations that started with Bill Fair and Earl Isaac back in 1956. We’re certain they would be thrilled with our pioneering, value-packed release of FICO^® Originations Solution, Powered by FICO^® Platform in the AWS Cloud. This release is a tremendous milestone in both features and quality, includ…