Analytics in Banking: Start with the End in Mind

Analytics in Banking: Start with the End in Mind

Banks spend too much time trying to predict things, rather than mapping out how their people, processes, and technology will need to change if they are successful.

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The New White Walkers: Zombie Synthetic Identity Fraud

The New White Walkers: Zombie Synthetic Identity Fraud

Synthetic identity frauds that strategically hid themselves in the bad debt book may be coming back from the dead as zombie synthetic identity fraud.

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11 Credit Trends That Raise Questions for Debt Collectors

11 Credit Trends That Raise Questions for Debt Collectors

However efficient and advanced a debt collection operation is, it’s being stress-tested by a multitude of factors in ways not seen since the last global recession.

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Supply Chain Optimization: BASF Solves a Major Challenge

Supply Chain Optimization: BASF Solves a Major Challenge

BASF’s advanced business analytics team used FICO Xpress Optimization to map all of its supply chains at once to weigh the economic value of an investment.

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new ideas
  • How to Start Converging Fraud and Financial Crime Management How to Start Converging Fraud and Financial Crime Management
    How to Start Converging Fraud and Financial Crime Management
    June 04, 2020
    Fraud Protection & Compliance

    As I discussed in my last post, the convergence of fraud and financial crime management is finally reaching a tipping point. I discussed this trend in my recent webinar, Fraud & Financial Crime Convergence: Demanding Smarter Decisions and in this post, for those of you that are tired of streaming, I’ll highlight some of the key thoughts that you can speed read.&nb…

    TJ Horan by TJ Horan
  • Debt Collection and COVID-19: A Phased Approach Debt Collection and COVID-19: A Phased Approach
    Debt Collection and COVID-19: A Phased Approach
    June 03, 2020
    Debt Collection & Recovery

    In my last post, I discussed a new approach to affordability assessments using Open Banking data. In this post, I’d like to take a step back and discuss a phased approach to collections in the current crisis, as well as the role of omnichannel communications. I have recently presented on this topic with Olly Betts, CPO of OpenWrks, and Russell Robinson, VP for Custome…

    Bruce Curry by Bruce Curry
  • 4 Ways to Create a Better Customer Experience in Fraud 4 Ways to Create a Better Customer Experience in Fraud
    4 Ways to Create a Better Customer Experience in Fraud
    June 02, 2020
    Fraud Protection & Compliance

    As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. It came as a big shock, then, when I found myself in the middle of a fraud investigation — by my own wireless provider! (My former wireless provider, I will add.) The good news? The frustrating tr…

    Liz Lasher by Liz Lasher
  • Debt Collection and COVID-19: Assessing Affordability Debt Collection and COVID-19: Assessing Affordability
    Debt Collection and COVID-19: Assessing Affordability
    May 29, 2020
    Debt Collection & Recovery

    Affordability and driving the right outcomes for customers has never been so front of mind for credit lenders. Over the past couple of months, every market has been challenged to deal with credit-stressed consumers, in situations where they didn’t necessarily expect to be. In the UK alone, it is estimated that more than 80 million affordability assessments are comp…

    Bruce Curry by Bruce Curry
  • Fraud and Financial Crime Convergence: It’s Really Here! Fraud and Financial Crime Convergence: It’s Really Here!
    Fraud and Financial Crime Convergence: It’s Really Here!
    May 28, 2020
    Fraud Protection & Compliance

    It feels like we have been discussing the convergence of fraud and financial crime for at least a decade. I’ve certainly shared my views and predictions, including one of my recent blog posts Fraud and Financial Crime Product Strategy: C is for Convergence, but just in time for summer, the strategy is finally making a splash. As my colleague Sarah Rutherford shared in…

    TJ Horan by TJ Horan
  • Digital Customer Communications and COVID-19 Digital Customer Communications and COVID-19
    Digital Customer Communications and COVID-19
    May 27, 2020
    Debt Collection & Recovery

    The recent announcement from the UK’s Financial Conduct Authority concerning its expectations about what to do next with customers who have been affected by COVID-19 — whether they have taken a payment holiday or not — underlines the importance of customer communications. This is true whether the customer is in collections or up to date, but assumes even greater impor…

    John McMahon by John McMahon
  • Top 5 Fraud Manager Considerations During COVID-19 Top 5 Fraud Manager Considerations During COVID-19
    Top 5 Fraud Manager Considerations During COVID-19
    May 19, 2020
    Fraud Protection & Compliance

    History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime. Criminals also run their own businesses, and fear is an opportunity to exploit. So, I thought I would outline my top 5 fraud manager considerations during COVID-19. The sc…

    Adam Davies by Adam Davies
  • How Is COVID-19 Impacting IFRS 9? How Is COVID-19 Impacting IFRS 9?
    How Is COVID-19 Impacting IFRS 9?
    May 18, 2020
    Debt Collection & Recovery

    This is a unique time. Just as organisations were getting to grips with IFRS 9 and its implications, the impact of COVID-19 has created the “perfect storm” for collections as regulators, organisations and customers scramble to understand the economic and financial impact of this pandemic. Before the Storm Broke… Before COVID-19, we were looking at how IFRS 9 doe…

    Bruce Curry by Bruce Curry
  • FICO Digital Banking Study: Customer Experience and Fraud Protection FICO Digital Banking Study: Customer Experience and Fraud Protection
    FICO Digital Banking Study: Customer Experience and Fraud Protection
    May 15, 2020
    Fraud Protection & Compliance

    Face to face interactions are currently limited and the battleground for new customers has switched to the digital environment. Those organizations that offer fast, seamless experiences and secure on-boarding might hope to win market share – but even if financial institutions are prepared to make the switch to digital account opening are their customers ready to get o…

    Sarah Rutherford by Sarah Rutherford
  • The 2500-Year-Old, $900 Billion Lesson Haunting Digital Transformation The 2500-Year-Old, $900 Billion Lesson Haunting Digital Transformation
    The 2500-Year-Old, $900 Billion Lesson Haunting Digital Transformation
    May 14, 2020
    Decision Management

    Register for our May 19 Webinar:"Turning your IT Platform in a Digital Transformation Launch Pad" Most people know the story of the Tower of Babel. It’s where we get the word “babble,” which means to talk in a manner that isn’t coherent or intelligible. As the story goes, in the late 500s B.C., the people of Mesopotamia decided to build a grandiose tower tall en…

    Bill Waid by Bill Waid
  • Successfully Navigating Debt Collection and Recovery for the Next Ten Years Successfully Navigating Debt Collection and Recovery for the Next Ten Years
    Successfully Navigating Debt Collection and Recovery for the Next Ten Years
    May 14, 2020
    Debt Collection & Recovery

    Smart, ongoing customer communication matters. Especially when it comes to collecting debt. And as we’re all learning, much more during a pandemic. I’m a communications guy through and through, with 25 years helping organizations create powerful communication strategies. I get a lot of questions about the digital transformation. Today, I’ll share insights I’ve lear…

    Michael Magaard by Michael Magaard
  • Debt Collection and COVID-19: Why a Vision Matters Debt Collection and COVID-19: Why a Vision Matters
    Debt Collection and COVID-19: Why a Vision Matters
    May 14, 2020
    Debt Collection & Recovery

    If, like me, you have been lucky enough to have continued working during the lockdown period, you have probably never been busier. No early morning virtual workouts or goat yoga for me, nor binge-watching Tiger King. However, I have managed to get hooked on BBC2’s Make Your Home Perfect, which in a roundabout way led me to this quote from architect Frank Lloyd Wright,…

    Huw Vaughan by Huw Vaughan
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Capabilities are now available to make affordability assessment quick, safe, forward-looking, & intelligent. Open B… https://t.co/edeENlKEvS

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