Analytics in Banking: Start with the End in Mind

Analytics in Banking: Start with the End in Mind

Banks spend too much time trying to predict things, rather than mapping out how their people, processes, and technology will need to change if they are successful.

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The New White Walkers: Zombie Synthetic Identity Fraud

The New White Walkers: Zombie Synthetic Identity Fraud

Synthetic identity frauds that strategically hid themselves in the bad debt book may be coming back from the dead as zombie synthetic identity fraud.

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11 Credit Trends That Raise Questions for Debt Collectors

11 Credit Trends That Raise Questions for Debt Collectors

However efficient and advanced a debt collection operation is, it’s being stress-tested by a multitude of factors in ways not seen since the last global recession.

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Supply Chain Optimization: BASF Solves a Major Challenge

Supply Chain Optimization: BASF Solves a Major Challenge

BASF’s advanced business analytics team used FICO Xpress Optimization to map all of its supply chains at once to weigh the economic value of an investment.

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new ideas
  • Top 5 Fraud Manager Considerations During COVID-19 Top 5 Fraud Manager Considerations During COVID-19
    Top 5 Fraud Manager Considerations During COVID-19
    May 19, 2020
    Fraud Protection & Compliance

    History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime. Criminals also run their own businesses, and fear is an opportunity to exploit. So, I thought I would outline my top 5 fraud manager considerations during COVID-19. The sc…

    Adam Davies by Adam Davies
  • How Is COVID-19 Impacting IFRS 9? How Is COVID-19 Impacting IFRS 9?
    How Is COVID-19 Impacting IFRS 9?
    May 18, 2020
    Debt Collection & Recovery

    This is a unique time. Just as organisations were getting to grips with IFRS 9 and its implications, the impact of COVID-19 has created the “perfect storm” for collections as regulators, organisations and customers scramble to understand the economic and financial impact of this pandemic. Before the Storm Broke… Before COVID-19, we were looking at how IFRS 9 doe…

    Bruce Curry by Bruce Curry
  • FICO Digital Banking Study: Customer Experience and Fraud Protection FICO Digital Banking Study: Customer Experience and Fraud Protection
    FICO Digital Banking Study: Customer Experience and Fraud Protection
    May 15, 2020
    Fraud Protection & Compliance

    Face to face interactions are currently limited and the battleground for new customers has switched to the digital environment. Those organizations that offer fast, seamless experiences and secure on-boarding might hope to win market share – but even if financial institutions are prepared to make the switch to digital account opening are their customers ready to get o…

    Sarah Rutherford by Sarah Rutherford
  • The 2500-Year-Old, $900 Billion Lesson Haunting Digital Transformation The 2500-Year-Old, $900 Billion Lesson Haunting Digital Transformation
    The 2500-Year-Old, $900 Billion Lesson Haunting Digital Transformation
    May 14, 2020
    Decision Management

    Register for our May 19 Webinar:"Turning your IT Platform in a Digital Transformation Launch Pad" Most people know the story of the Tower of Babel. It’s where we get the word “babble,” which means to talk in a manner that isn’t coherent or intelligible. As the story goes, in the late 500s B.C., the people of Mesopotamia decided to build a grandiose tower tall en…

    Bill Waid by Bill Waid
  • Successfully Navigating Debt Collection and Recovery for the Next Ten Years Successfully Navigating Debt Collection and Recovery for the Next Ten Years
    Successfully Navigating Debt Collection and Recovery for the Next Ten Years
    May 14, 2020
    Debt Collection & Recovery

    Smart, ongoing customer communication matters. Especially when it comes to collecting debt. And as we’re all learning, much more during a pandemic. I’m a communications guy through and through, with 25 years helping organizations create powerful communication strategies. I get a lot of questions about the digital transformation. Today, I’ll share insights I’ve lear…

    Michael Magaard by Michael Magaard
  • Debt Collection and COVID-19: Why a Vision Matters Debt Collection and COVID-19: Why a Vision Matters
    Debt Collection and COVID-19: Why a Vision Matters
    May 14, 2020
    Debt Collection & Recovery

    If, like me, you have been lucky enough to have continued working during the lockdown period, you have probably never been busier. No early morning virtual workouts or goat yoga for me, nor binge-watching Tiger King. However, I have managed to get hooked on BBC2’s Make Your Home Perfect, which in a roundabout way led me to this quote from architect Frank Lloyd Wright,…

    Huw Vaughan by Huw Vaughan
  • How COVID-19 Consumer Spend Is Changing Risk Decisions How COVID-19 Consumer Spend Is Changing Risk Decisions
    How COVID-19 Consumer Spend Is Changing Risk Decisions
    May 14, 2020
    Decision Management

    COVID-19 consumer spend is changing risk decisions. In Australia and New Zealand (A&NZ) retail credit was already navigating considerable significant, events requiring the attention and resources of the industry.  The last five years have delivered a Royal Commission, digitisation, open banking, customer-centric decisioning, and comprehensive c…

    Martin Young by Martin Young
  • FICO Digital Banking Study: Security and Authentication in a Digital World FICO Digital Banking Study: Security and Authentication in a Digital World
    FICO Digital Banking Study: Security and Authentication in a Digital World
    May 13, 2020
    Fraud Protection & Compliance

    Security and Authentication in a Digital World For many years we’ve been reliant on usernames and passwords to secure digital accounts – but we know these aren’t adequate. Mass data breaches have made account information and passwords available to buy extremely cheaply on the dark web.  They simply don’t do the job – so what happens next? Any new authentica…

    Sarah Rutherford by Sarah Rutherford
  • How to Make Branch Collections Work in the Crisis – Don’t Dial Manually! How to Make Branch Collections Work in the Crisis – Don’t Dial Manually!
    How to Make Branch Collections Work in the Crisis – Don’t Dial Manually!
    May 11, 2020
    Debt Collection & Recovery

    One of the repeating patterns of economic downturns is that banks task branch staff with collection calls. It may seem to be a good idea: branch staff typically have proximity to the customer, personal relationships and an understanding of the customer and regional circumstances. When the economy recovers, these reasons are quickly forgotten, and branch staff return t…

    Ulrich Wiesner by Ulrich Wiesner
  • The Ballad of the Small Banker: An SBA Lender’s Experience with PPP Loans The Ballad of the Small Banker: An SBA Lender’s Experience with PPP Loans
    The Ballad of the Small Banker: An SBA Lender’s Experience with PPP Loans
    May 07, 2020
    Customer Development

    The media has been giving banks a lot of bad press for how the Paycheck Protection Program (PPP) was handled. While small businesses are scrambling to obtain emergency funding, the COVID-19 crisis has exposed some of the shortcomings of the big bank system. Undoubtedly the PPP has its problems, but there are nuggets of success. This is the story and timeline of a s…

    David Smith by David Smith
  • Identity Verification for Telcos: Are Selfies Enough? Identity Verification for Telcos: Are Selfies Enough?
    Identity Verification for Telcos: Are Selfies Enough?
    May 07, 2020
    Fraud Protection & Compliance

    The transition to digital methods of identity verification and validation during the onboarding process has been accelerated by the spread of COVID-19 and the subsequent restrictions in non-essential travel. Here in the UK, the Financial Conduct Authority (FCA) wrote to the industry on 31st March, providing guidance on a relaxation and some flexibility to obligatio…

    Mel Prescott by Mel Prescott
  • Education Optimization: ACT Delivers Millions of Individualized College Exams in Record Time Education Optimization: ACT Delivers Millions of Individualized College Exams in Record Time
    Education Optimization: ACT Delivers Millions of Individualized College Exams in Record Time
    May 06, 2020
    Decision Management

    In a powerful example of education optimization, non-profit learning, measurement and navigation organization ACT, Inc., best known for revolutionizing academic assessment, has reduced the time required to assemble test forms from 2-4 weeks to 2 days. In addition to greatly increasing productivity with test production automation, using the FICO® Xpress Platfor…

    Nikhil Behl by Nikhil Behl
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Today, we'd like to take this opportunity to thank all those who have served in the United States armed forces.… https://t.co/0gI452HN3k

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Just as organisations were getting to grips with #IFRS9, COVID-19 came along and created the “perfect storm” for… https://t.co/1TQyNSAqyO

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