Analytics in Banking: Start with the End in Mind

Analytics in Banking: Start with the End in Mind

Banks spend too much time trying to predict things, rather than mapping out how their people, processes, and technology will need to change if they are successful.

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The New White Walkers: Zombie Synthetic Identity Fraud

The New White Walkers: Zombie Synthetic Identity Fraud

Synthetic identity frauds that strategically hid themselves in the bad debt book may be coming back from the dead as zombie synthetic identity fraud.

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11 Credit Trends That Raise Questions for Debt Collectors

11 Credit Trends That Raise Questions for Debt Collectors

However efficient and advanced a debt collection operation is, it’s being stress-tested by a multitude of factors in ways not seen since the last global recession.

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Supply Chain Optimization: BASF Solves a Major Challenge

Supply Chain Optimization: BASF Solves a Major Challenge

BASF’s advanced business analytics team used FICO Xpress Optimization to map all of its supply chains at once to weigh the economic value of an investment.

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new ideas
  • 6 Types of COVID-19 Scams to Watch Out For 6 Types of COVID-19 Scams to Watch Out For
    6 Types of COVID-19 Scams to Watch Out For
    July 07, 2020
    Fraud Protection & Compliance

    COVID-19 scams are on the rise. In a recent webinar I hosted, we learned that 31% of participants had received a communication that looks like a COVID-19 scam in the past 30 days. While we’ve seen it take some unexpected turns, like the surge of pet adoption scams, where criminals prey on the desire to adopt a furry friend while under quarantine, there are other ki…

    Liz Lasher by Liz Lasher
  • 8 Success Tips for Debt Collection in the Pandemic 8 Success Tips for Debt Collection in the Pandemic
    8 Success Tips for Debt Collection in the Pandemic
    July 06, 2020
    Debt Collection & Recovery

    Across EMEA, most countries have moved past the peak of the current COVID-19 pandemic. Whilst the various stages of lockdown being reversed vary, what is almost certain is the harsh economic reality facing consumers and companies as government support lessens and even withdraws completely. This will impact debt collection in the pandemic. In Britain alone the Inter…

    Bruce Curry by Bruce Curry
  • How to Keep Customers in Their Cars How to Keep Customers in Their Cars
    How to Keep Customers in Their Cars
    July 01, 2020
    Customer Development

    Payment deferral is a familiar tactic to get auto finance customers through financial hardship. What's unfamiliar is how to treat customers at the end of these programs with so much uncertainty in economic outlook, payment hierarchy, employment status and customer financial standing due to the pandemic. So, while you have put out the big fire—extending payment deferra…

    Mary Dupont by Mary Dupont
  • Collections Post-Pandemic: Ramping up Collection Activities Collections Post-Pandemic: Ramping up Collection Activities
    Collections Post-Pandemic: Ramping up Collection Activities
    June 30, 2020
    Debt Collection & Recovery

    As government organizations resume collections, and collection agencies are permitted to resume collection activities, organizations will need to determine their “ramp up” strategy.  Instead of immediately rushing to heavy-handed collection activities, they will need to think through a stepped approach to reach out to consumers, and try to re-engage them in re-pa…

    Ted London by Ted London
  • How FICO Helps Protect Your Score During COVID-19 How FICO Helps Protect Your Score During COVID-19
    How FICO Helps Protect Your Score During COVID-19
    June 30, 2020
    Scoring Solutions

    As the ripple effects of the COVID-19 pandemic continue to spread throughout the economy, many lenders are offering loan forbearance or deferred payment agreements to impacted consumers. Lenders have introduced or expanded options for entering into these payment programs, through which consumers are granted temporary relief from making payments on loans ranging fro…

    Ethan Dornhelm by Ethan Dornhelm
  • FICO Client Satisfaction Reaches New High in EMEA FICO Client Satisfaction Reaches New High in EMEA
    FICO Client Satisfaction Reaches New High in EMEA
    June 30, 2020
    Customer Development

    When we set up the EMEA Client Success team over two years ago now, listening was the foundation of our team mission: “We partner with our customers by listening and championing their interests to empower them to succeed.”  Listening allows you to understand, adapt and improve. In many ways, clients can coach you to support them better through their feedback.&nbs…

    Nicola Pickering by Nicola Pickering
  • FICO Resilience Index Now Available for Lenders to Pilot FICO Resilience Index Now Available for Lenders to Pilot
    FICO Resilience Index Now Available for Lenders to Pilot
    June 29, 2020
    Scoring Solutions

    Today, FICO announced the FICO® Resilience Index, a new analytic tool designed to complement the industry standard FICO® Score.  During economic uncertainty, lenders and investors need to be able to evaluate and balance portfolios based on rapidly changing conditions.  This helps further the safety and soundness in credit, as well as support the global…

    Sally Taylor by Sally Taylor
  • Transforming the Customer Experience: Telecommunications Transforming the Customer Experience: Telecommunications
    Transforming the Customer Experience: Telecommunications
    June 26, 2020
    Customer Development

    In the first post in this series, I looked under the hood of the indirect automobile lending experience, reviewing the sophisticated software and prescriptive analytics that are necessary to transform it.  In today’s post I will be exploring customer acquisition and retention in the telecommunications space. Because telecommunications is an extremely comp…

    Tim VanTassel by Tim VanTassel
  • Operations Optimization: Grupo Fleury Improves Demand Planning, Saving Millions Annually Operations Optimization: Grupo Fleury Improves Demand Planning, Saving Millions Annually
    Operations Optimization: Grupo Fleury Improves Demand Planning, Saving Millions Annually
    June 25, 2020
    Decision Management

    Grupo Fleury, one of Brazil’s largest diagnostic medical companies, has further refined its demand planning management tool known as the Fleury Forecaster built on the FICO® Xpress Platform to optimize its operations and reduce the time taken to create sales forecasts from one month to half an hour. The operations optimization improves resource allocation and planning…

    Nikhil Behl by Nikhil Behl
  • Artificial Intelligence: Make it Ethical, Explainable, and Efficient Artificial Intelligence: Make it Ethical, Explainable, and Efficient
    Artificial Intelligence: Make it Ethical, Explainable, and Efficient
    June 24, 2020
    Decision Management

    In a three-part series on TechTargets IoT Agenda I explore the three most critical topics related to artificial intelligence: ethics, explainability and efficiency. I called this the 3 E’s of AI and you can read the full series here.  Eliminating Bias In the first article, First an Intro to Ethical Artificial Intelligence, I explore the challenge of deliver…

    Scott Zoldi by Scott Zoldi
  • Collections Post-Pandemic: Analytics & Automated Communications Collections Post-Pandemic: Analytics & Automated Communications
    Collections Post-Pandemic: Analytics & Automated Communications
    June 23, 2020
    Debt Collection & Recovery

    In previous blog posts, I described the challenges collection organizations have faced during the pandemic, and the use of automated communications as one of the ways to help enhance collections results. Another approach to enhance collection operations will be the use of predictive and prescriptive analytics to better determine and/or predict the situation of individ…

    Ted London by Ted London
  • Using Benchmarking Data Strategically for Card Management Using Benchmarking Data Strategically for Card Management
    Using Benchmarking Data Strategically for Card Management
    June 23, 2020
    Customer Development

    When assessing the success of a strategy, whether it is related to limit management, collections or another decision, issuers will use a variety of data both internal and external. Based on the original objectives, various metrics will be reviewed over time to determine if the strategy met, exceeded, or did not meet the expected results. If the strategy is a challenge…

    Stacey West by Stacey West
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