Orchestration for Improved CX and Fraud Management
Orchestration enables enterprises to align controls, grab the best data, derive valuable insights and take the best actions to achieve specific outcomes
Adam Davies
An experienced fraud, security and financial crime expert, with global expertise gained from undertaking consulting assignments in over 80 countries over the last 23 years. Proven background in multiple industries (banking, telco, retail, healthcare, education and government), managing aspects of fraud, financial crime, operational risk and internal fraud investigations. Considered an enterprise fraud thought leader, with a proven track record of providing clients with best practice approaches to minimizing exposure, centralizing fraud intelligence and creating fraud centers of excellence.
All posts
Assessing Digital Identity — You Need to Ask “Who?” AND “Why?”
As customer interactions go completely online, digital identity verification and authentication help — but sophisticated authentication can’t stop all types of fraud
Fraud Trends for 2022: Top 5 Includes "Scamdemic" and Bad Bots
FICO's annual conference exposed some of the biggest fraud trends today, from the "scamdemic" to bot attacks
Stop the Social Engineering of Customers and Employees
To prevent fraud, it's important to understand the social engineering lifecycle and how to stop the manipulation of customers and employees
Top 5 Fraud Manager Considerations During COVID-19
Being nimble and awake to the rapid changes occurring to bank fraud will be essential.
Using Analytics to Prevent Auto Finance Fraud
There are various forms of auto finance fraud that can make it incredibly difficult to flag suspicious transactions.
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