Does Your Fraud Department Have the Right KPIs?
Measuring the right things matters - if fraud reduction comes at a cost to customer experience, you may have the wrong fraud KPIs
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Andrew Manuel
Drew Manuel is a Senior Business Partner within the Fraud, Security and Compliance Line of Business. Drew has over 25 years of experience and is a global fraud expert. Drew has spent the past 18 years at FICO, engaging with many different financial institutions, community to global banks, across six continents. Prior to joining FICO, Drew spent seven years with Wells Fargo Card Services, honing his fraud management skills on the front lines by managing point-of-sale and fraud prevention strategies.
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Got Enough Fraud… Models That Is?
When designing a strategy for detecting and preventing fraud, everyone always comes to the same conclusion—there is no silver bullet.
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