Andrew Manuel

Drew Manuel is a Senior Business Partner within the Fraud, Security and Compliance Line of Business. Drew has over 25 years of experience and is a global fraud expert. Drew has spent the past 18 years at FICO, engaging with many different financial institutions, community to global banks, across six continents. Prior to joining FICO, Drew spent seven years with Wells Fargo Card Services, honing his fraud management skills on the front lines by managing point-of-sale and fraud prevention strategies.

Fraud Protection & Compliance

Application Fraud
Credit Fraud
customer experience
Customer Service
Fraud
fraud management

Got Enough Fraud… Models That Is?

June 25, 2019

When designing a strategy for detecting and preventing fraud, everyone always comes to the same conclusion—there is no silver bullet. There are simply too many variables, and too much change in technology, customer behavior and fraudsters’ tactics for any one solution to work effectively and sustainably for every organization, no matter how sophisticated. Cons…

by Andrew Manuel
Does Your Fraud Department Have the Right KPIs?

December 17, 2018

It’s a delicate balancing act for fraud departments – the need to balance fraud controls with the often conflicting need to grow the business and keep customers happy. Fraud departments can do a fantastic job of driving fraud rates down, but this achievement is undermined if lowering fraud rates has a negative impact elsewhere in the business. Getting the balance bet…

by Andrew Manuel

Andrew Manuel

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