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Anna Hamilton

Anna Hamilton

All posts by Anna Hamilton

Anna Hamilton is a vice president of Customer Development and Debt Collection & Recovery Portfolio Marketing at FICO. She focuses on the power that optimized consumer interactions = powered by predictive analytics - can have on experiences organizations are creating for their customers. Anna brings extensive experience in product management, product marketing and customer advocacy from her previous roles at RightNow Technologies and Oracle.

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  • A New Imperative for a New Crisis: Digital Customer Development A New Imperative for a New Crisis: Digital Customer Development
    A New Imperative for a New Crisis: Digital Customer Development
    April 15, 2020
    Customer Development

    The COVID-19 pandemic (and the resulting economic disruption) has fundamentally changed the way that organizations establish, build and retain relationships with their customers. Digital is no longer a ‘nice to have’. It is essential - for everything from account opening to communicating vital updates to customers facing urgent financial problems. Equally essential is…

    Anna Hamilton by Anna Hamilton
  • Preparing Your Collections Operation for the Current Crisis Preparing Your Collections Operation for the Current Crisis
    Preparing Your Collections Operation for the Current Crisis
    April 08, 2020
    Debt Collection & Recovery

    Organizations’ ability to help customers manage their debts is about to be tested like never before! We are facing both a massive economic disruption that is imperiling consumers’ ability to make payments and an unprecedented public health crisis that is inhibiting companies’ ability to staff the contact centers as their customers are calling in for help en masse.…

    Anna Hamilton by Anna Hamilton
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