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    Anna Hamilton

    Anna Hamilton

    All posts by Anna Hamilton

    Anna Hamilton is a vice president of Customer Development and Debt Collection & Recovery Portfolio Marketing at FICO. She focuses on the power that optimized consumer interactions = powered by predictive analytics - can have on experiences organizations are creating for their customers. Anna brings extensive experience in product management, product marketing and customer advocacy from her previous roles at RightNow Technologies and Oracle.

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    • What do Customers Really Want from their Banks? What do Customers Really Want from their Banks?
      What do Customers Really Want from their Banks?
      February 10, 2021
      Customer Development

      According to new research from FICO (and in contradiction of the beginning of basically every fintech startup’s pitch deck) Americans are generally very satisfied with their banks. In a recent consumer survey, 86% of U.S. consumers said that they are satisfied or very satisfied with their current bank. Additionally, 60% say that they have experienced exceptional se…

      Anna Hamilton by Anna Hamilton
    • What is Shadow Banking? And Why Should You Know About It? What is Shadow Banking? And Why Should You Know About It?
      What is Shadow Banking? And Why Should You Know About It?
      February 08, 2021
      Customer Development

      The recent explosion of new financial product and service providers has started to capture a share of consumers’ attention and wallets, perhaps more so than many banks believe. FICO recently worked with Cornerstone Advisors to commission a study on the emergence of “shadow banking" providers – fintech startups, large technology companies, merchants, and others. T…

      Anna Hamilton by Anna Hamilton
    • A New Imperative for a New Crisis: Digital Customer Development A New Imperative for a New Crisis: Digital Customer Development
      A New Imperative for a New Crisis: Digital Customer Development
      April 15, 2020
      Customer Development

      The COVID-19 pandemic (and the resulting economic disruption) has fundamentally changed the way that organizations establish, build and retain relationships with their customers. Digital is no longer a ‘nice to have’. It is essential - for everything from account opening to communicating vital updates to customers facing urgent financial problems. Equally essential is…

      Anna Hamilton by Anna Hamilton
    • Preparing Your Collections Operation for the Current Crisis Preparing Your Collections Operation for the Current Crisis
      Preparing Your Collections Operation for the Current Crisis
      April 08, 2020
      Debt Collection & Recovery

      Organizations’ ability to help customers manage their debts is about to be tested like never before! We are facing both a massive economic disruption that is imperiling consumers’ ability to make payments and an unprecedented public health crisis that is inhibiting companies’ ability to staff the contact centers as their customers are calling in for help en masse.…

      Anna Hamilton by Anna Hamilton
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