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    Dave Lightfoot

    Dave Lightfoot

    All posts by Dave Lightfoot

    David Lightfoot is vice president of product management and heads up FICO's customer lifecycle management area, which includes solutions for originations, customer management, and collections and recovery. Since joining FICO in 1994, he has led more than 30 large FICO solution implementations, ran Professional Services for the EMEA region and was a lead member of the team that created the customer-level management version of FICO® TRIAD® Customer Manager. David has more than 25 years of experience in the financial services and retail industries, encompassing development, implementation and use of automated decision making tools. Prior to FICO, he spent 10 years with the financial services arm of UK retailer Marks and Spencer.

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    • Video: Three Popular Misconceptions About Collections Video: Three Popular Misconceptions About Collections
      Video: Three Popular Misconceptions About Collections
      October 07, 2015
      Debt Collection & Recovery

      When it comes to collections and analytics, there are a lot of funny ideas out there. See if any of these ring a bell: If I’m using a score to make decisions, it’s good enough on its own. If I apply more resources to a case, I’ll collect more. Analytics are too expensive, and I don’t get a return on my investment. Sound familiar? At FICO, we have heard thes…

      Dave Lightfoot by Dave Lightfoot
    • Video: How Compliance Is Challenging Collections Video: How Compliance Is Challenging Collections
      Video: How Compliance Is Challenging Collections
      October 01, 2015
      Debt Collection & Recovery

      How do you balance the need to collect more with the changes in regulations? In this brief FICO Spotlight video, I discuss how rising consumer debt is creating challenges that FICO can help clients meet, with a portfolio of solution that integrates analytics, operations and communications. FICO Spotlight: Compliant Collections from FICO™ Decisions To learn mo…

      Dave Lightfoot by Dave Lightfoot
    • Meet the Customer-Centric Collector – A Superhero for Our Time Meet the Customer-Centric Collector – A Superhero for Our Time
      Meet the Customer-Centric Collector – A Superhero for Our Time
      September 11, 2014
      Debt Collection & Recovery

      With the challenges in the debt management space these days, it sometimes seems like you need superpowers to succeed. But before you start looking for a radioactive spider or a handy gamma-ray machine, check out FICO’s tongue-in-cheek new infographic, The Customer-Centric Collector Rises. (Yes, I realize I just mixed my Marvel and DC metaphors, comics fans.) The su…

      Dave Lightfoot by Dave Lightfoot
    • Originations: Are You Ready to Step onto the Cloud? Originations: Are You Ready to Step onto the Cloud?
      Originations: Are You Ready to Step onto the Cloud?
      April 14, 2014
      Customer Development

      Should our company deploy origination software on-premises or in the cloud? We’ve been fielding quite a few questions along these lines after recently launching our own FICO® Origination Manager 4.5, the first release that can be deployed either way. In this post, I’ll answer some of the top questions we’re hearing, including: Why move to the cloud? What are the o…

      Dave Lightfoot by Dave Lightfoot
    • Getting the Elephant to Dance: Better Modeling for Big Data Getting the Elephant to Dance: Better Modeling for Big Data
      Getting the Elephant to Dance: Better Modeling for Big Data
      March 17, 2014
      Customer Development

      Banks and other financial institutions (FIs) have always had Big Data. But now, with improved data modeling and closed-loop analytics, FIs can finally get closer to the real-time decision support models that other types of industries already enjoy. Business analysts can create and deploy new decision models to manage portfolios of credit card and loan products in just…

      Dave Lightfoot by Dave Lightfoot
    • Consumer Confidence Has Rebounded – Has Your Origination Software? Consumer Confidence Has Rebounded – Has Your Origination Software?
      Consumer Confidence Has Rebounded – Has Your Origination Software?
      February 11, 2014
      Customer Development

      As 2014 gets underway, consumers are feeling optimistic. Their confidence is on the rebound, a sentiment that is manifesting itself in numerous ways. One of the most noticeable is a rise in automobile sales, which saw an 8% increase, year-over-year, in 2013. As consumers “re-start their engines” and rev up purchasing in 2014, are banks and other loan originators read…

      Dave Lightfoot by Dave Lightfoot
    • Is There a Future in Loyalty? Is There a Future in Loyalty?
      Is There a Future in Loyalty?
      January 03, 2014
      Customer Development

      Banking customer loyalty appears to be on the decline. The Ernst & Young 2012 Global Banking Survey found that the proportion of customers planning to change banks had grown by 70% in just one year, and more customers than ever had accounts with multiple banks. And the company’s 2013-14 Global Banking Outlook indicates that these trends are persisting. Why then, a…

      Dave Lightfoot by Dave Lightfoot
    • The Shift to Customer Centricity Is On The Shift to Customer Centricity Is On
      The Shift to Customer Centricity Is On
      September 23, 2013
      Customer Development

      As regulation and consumer habits change, banking profits from traditional sources are getting squeezed. Banks are looking for new strategies to help them build profitable new revenue streams. One of the more successful approaches we’ve seen from banks worldwide is that of customer centricity. There's an interesting example from the technology industry that highl…

      Dave Lightfoot by Dave Lightfoot
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