All posts by FICO

Risk & Compliance 3 in 5 APAC Banks Do Not Have Full Digital Account Opening

Full Digital Account Opening
Jun202019

A recent survey by analytics software firm FICO has revealed that three in five (60%) banks in Asia Pacific have yet to offer a full digital account opening process for new customers, despite recent reports that nearly 9 in 10 financial institutions in the region embarked on digital transformation. Full Digital Account Opening – Challenges The region’s changing regulations (28%) and the need to create digital know-your-customer (KYC) and anti-money laundering (AML) (21%) solutions were cited as the two key challenges for APAC banks looking to acquire new customers online. “In Asia, the identification processes used for services such as e-government, banking or telecommunications evolved independently of each other, leading to a fragmented approach with inconsistent levels of security,” said Dan McConaghy, president of FICO in Asia Pacific. “Open banking and regulations like Europe’s PSD2 are now bringing regulatory rigor to bear on the issue and forcing banks to comply to certain... [Read More]

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Customer Engagement Telecoms Leverage Omni-channel Collections to Reduce Churn and Improve the Customer Experience

Telecom Webinar
Jun192019

Telecoms today face many challenges, including high roll rates and expensive high-touch contact strategies. A key challenge is to more effectively communicate with customers. A growing number of consumers prefer to conduct business on their mobile devices, and many have a preference for the type of communication they receive, whether it’s via IVR, email, or SMS. Telecoms are struggling to establish best practices around how to optimize these interactions. Telecoms have to do more with less.  By deploying advanced analytics, including AI and Machine Learning, they can gain a greater understanding of customer expectations and experiences. By automating processes and improving the customer experience, we have actually seen delinquency rates drop by 40%, collection costs drop by 15%, and a reduction in the number of days it takes to collect. Customer experience and satisfaction has been ranked a number-one business priority by a large majority of the top telecoms, globally. By... [Read More]

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Risk & Compliance FICO Car Finance Research Gets Auto Industry Talking

Car Finance Research
Jun132019

The findings of FICO’s second annual global survey on consumers’ automotive finance experience revealed two very different consumer markets in Australia and New Zealand. The antipodes diverged this year as Australian consumers warmed to taking out more loans in the dealer channel, while New Zealanders showed a strong preference for online lending. (FICO’s independent research surveyed 2,000 adult consumers across nine countries including the US, Canada, Mexico, Chile, Australia, New Zealand, Germany, Spain, and the UK. Respondents were between the ages of 18-64 who acquired a loan on a new or used vehicle within the last 3 years.) Car Finance Research – Australian findings: 35 percent of Australian consumers plan to find their next auto loan at a dealer, up by 14 percent year over year. This preference demonstrated the largest and only gain over last year’s survey, with the online channel showing a 7 percent decline and visiting a... [Read More]

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Risk & Compliance FICO Awarded Drexel LeBow Analytics 50 Award for the FICO Safe Driving Score

FICO Awarded Analytics 50 Award
Jun062019

For the third year in a row, FICO was honored with the Drexel LeBow Analytics 50 award for our innovative work on the FICO® Safe Driving Score. The university’s Center for Business recognizes 50 organizations nationwide, who leverage analytics in notable and innovative ways to solve business problems. Industry honorees include retail, insurance, sports, healthcare, transportation and finance. Drexel University’s LeBow College of Business believes analytics strides should be paired with a clear organizational strategy for the most significant impact. Thanks to the Analytics 50 Award, the university is making sure businesses who reach this achievement don’t go unnoticed. Can Arkali, senior director of Scores and Predictive Analytics at FICO, was at awards ceremony in Philadelphia in May to accept the award. FICO launched the FICO® Safe Driving Score in 2016 in partnership with global risk management leader, eDriving. Per the National Highway Traffic Safety Administration, human error accounts for 94%... [Read More]

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Analytics & Optimization Decision Management Drives Significant Credit Card Growth

Credit Card Growth
Jun052019

Credit Card Growth – Response Rates Up, Costs Down China Minsheng Bank Credit Card Center has used FICO® Blaze Advisor® decision rules management system to help grow its business by creating an intelligent, automated marketing system that delivers targeted offers, which have seen a 10 to 15 percent jump in response rates. China Minsheng Bank has reduced the time required to launch a marketing offer to just days resulting in a time cost saving of 70 percent. By reducing the time to market, and by better personalizing the offers, the initial activation rate has increased by two percent, while the initial transaction rate is up by 14 percent. “We have improved our marketing efficiency, response rate and customer satisfaction, by upgrading our marketing campaigns to more personalized ones, using FICO’s world-class decisioning technology,” said Jingiao Yu, director of technology, Credit Card Center at China Minsheng Bank. “The whole process is... [Read More]

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