All posts by FICO

Risk & Compliance How Consumers Can Protect Their Credit When Disaster Strikes

Protecting Credit After a Natural Disaster
Sep172018

In the wake of a natural disaster such as Hurricane Florence, people worry about how to put their life back together. One of the concerns is how to handle finances and mitigate issues with things like mortgages, credit cards, and other loans. How should people protect themselves and monitor any changes to their credit after a natural disaster? Tom Quinn, vice president of Business Development for myFICO offers some insight on what consumers should consider when they have to deal with their finances after a natural disaster.  Check out his piece on the myFICO blog.

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Risk & Compliance Infographic: The State of the Non-Prime Vehicle Finance Industry

2018 non-prime auto financing survey
Sep132018

In a previous blog post, Ben Werner wrote about the report FICO helped coordinate with the National Automotive Finance (NAF) Association for the non-prime auto financing market. The report serves as a key source of benchmarking for those who participate in or support non-prime automotive financing. Below is an infographic which provides a more visual representation of the findings.

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Analytics & Optimization How to Make Artificial Intelligence Explainable

How to Make Artificial Intelligence Explainable
Sep132018

How to Make Artificial Intelligence Explainable – A New Analytic Workbench FICO today announced the latest version of FICO® Analytics Workbench™, a cloud-based advanced analytics development environment that empowers business users and data scientists with sophisticated, yet easy-to-use, data exploration, visual data wrangling, decision strategy design and machine learning. As new data privacy regulations shine a spotlight on AI and machine learning, the FICO Analytics Workbench xAI Toolkit helps data scientists better understand the machine learning models behind AI-derived decisions. “As businesses depend on machine learning models more and more, explanation is critical, particularly in the way that AI-derived decisions impact consumers,” said Jari Koister, vice president of product management at FICO. “Leveraging our more than 60 years of experience in analytics and more than 100 patents filed in machine learning, we are excited at opening up the machine learning black box and making AI explainable. With Analytics Workbench, our customers... [Read More]

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Risk & Compliance Digitizing Credit Originations at SunTrust

Digitizing Credit Originations
Sep042018

Earlier this year at FICO World 2018, we held a session with SunTrust about how they rebuilt their origination process to become truly customer-centric. SunTrust set about digitizing credit originations to implement an origination system that offered the path of least resistance for customers, and in the process also rebuilt its existing business processes. SunTrust wanted to deliver a significantly simpler and more engaging experience for their customers. The result has been an origination process, infused with automation and self-service communication capabilities, that has enabled the bank to wildly outperform their most optimistic ROI projections. Check out this short video where Angela Baker, senior vice president, business lending & payment solutions group product manager at SunTrust explains why optimization was a priority for the online retailer. Digitizing Credit Originations To Meet Customer Expectations – Transcript:  Angela Baker, senior vice president, SunTrust  What was the challenge facing SunTrust? Sun Trust is located in Atlanta Georgia.... [Read More]

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Collections & Recovery Collection Optimization At Shop Direct = Loyal Customers (video)

Collection Optimization Helps Keep Loyal Customers
Sep032018

Earlier this year at FICO World 2018,  we held a session with Shop Direct (as one of our FICO Decision Award Winners) on their journey with collections optimization. As an online retailer, Shop Direct decided to go beyond rules and scoring in improving debt collection and rehabilitation. They wanted to “take it to the next level” increasing collections while reducing expenditures. They turned to sophisticated but easy-to-use decision optimization to supercharge champion/challenger testing, and empower business users to apply statistical science to balance multiple constraints and ultimately boost results. Check out this short video where Mark Harrison-North, Head of Risk Strategy, Shop Direct explains why collection optimization was a priority for the online retailer. Collection Optimization Helps Keep Loyal Customers – Transcript:  Mark Harrison-North, Head of Risk Strategy, Shop Direct What makes Shop Direct unique? Shop Direct’s USP is it’s an online department store, the second largest online pure-play retailer in the UK.... [Read More]

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Analytics & Optimization Why Optimize Mortgage Loans? (Video)

How to Optimize Mortgage Loans
Aug292018

Earlier this year at FICO World 2018,  we held a session on the growing application of pricing optimization to mortgage loan books. We invited one of our clients, National Australia Bank to speak about its journey using this type of advanced analytics. Check out this short video where presenter Josh Brougham, Head of Pricing for Mortgages at  National Australia Bank, explains why pricing optimization was a priority for the bank. Why Optimize Mortgage Loans? – Transcript:  How has optimized pricing put NAB at the top of the lending game? It has really freed up smart people to do what they do best, which is to design strategies for certain customer groups to allow us to win market share. It has removed the distraction of using ad-hoc pieces of analysis using very disparate data sets and giving them a really sophisticated toolset to enable them to deliver business value. Why was pricing optimization... [Read More]

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