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    Jaco Gunter

    Jaco Gunter

    All posts by Jaco Gunter

    Jaco Gunter is a Principal Consultant in FICO Advisors Lifecycle Practice. He has over 20 years of collections, credit risk, and entrepreneurial experience. Prior to joining FICO, he worked at Standard Bank of South Africa, Standard Chartered Bank PLC, PIC Solutions, ABSA, and later held executive roles at fintech firms in both South Africa and Australia. Based in Brisbane, Jaco is a local access point for clients in Australia and New Zealand to the combination of regionalised and global domain expertise that FICO Advisors brings.

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    • Are Humans Still Relevant in Call Centres? Are Humans Still Relevant in Call Centres?
      Are Humans Still Relevant in Call Centres?
      April 13, 2021
      Debt Collection & Recovery

      Automation of Call Centres Is the phone call dead? Will omnichannel and AI technologies take the lead in customer engagements? Are successful companies the ones that meet communicate with their customers in their preferred channel to solve their issues? In the past 12 months, the world has changed in unexpected ways. Banks and other global organisations hav…

      Jaco Gunter by Jaco Gunter
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