Is “Enterprise Intelligence” an Oxymoron? Breaking the 5 Blockers
Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering?
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Jim Neumann
Jim Neumann leads the marketing and thought leadership initiatives for FICO’s digital transformation and decision management platform solutions. With an extensive background in AI, analytics, and knowledge-based IT, Jim specializes in helping to make arcane techno-babble understandable to the masses – storytelling that makes technology both comprehensible and compelling. Previously, Jim worked as group vice president of marketing and communications for the IBM Technology Group, director of marketing and communications for AT&T Global Information Solutions, and numerous niche STEM software firms.
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Wolf, Goat and Cabbage: The Digital Customer Experience Riddle
Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers
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Enterprise Intelligence: 5 Steps to Ending a Whac-a-Mole Approach
If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game
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MacGyver-izing Your Enterprise for Digital Transformation
The real trick to beating the bad guys, like digital disruptors, is outsmarting them
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Which Is Harder: Customer Centricity or Solving a Rubik’s Cube?
Achieving customer centricity without a decisioning platform can be as hit-or-miss as solving a Rubik’s Cube and its quintillion possible combinations
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Drowning in Data, But Thirsting for Actionable Customer Insights
The long-term value of a good customer decision far surpasses the short-term ROI
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The Nerd Oscars: 24 Best Data Science Moments in Movies
You don't have to be a total nerd to enjoy these impressive depictions of data modeling, analytics, simulation, optimization, and decision management in the movies
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The Digital Transformation Cavalry Isn’t Coming
Not even a new CDxO has a magic wand to make digital transformation and customer centricity successful; it takes internal change agents to step up and lead the way
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“Centralized Decisioning”: The Industry’s Most Cutting Edge Decision Management Solution Needs a Better Name
Companies worldwide are achieving their decision management, digital transformation and customer centricity KPIs thanks to “centralized decisioning.” But it needs a better name.
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