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    John McMahon

    John McMahon

    All posts by John McMahon

    John McMahon is a senior partner at FICO, focused on collections and recovery. He has committed the last 25 years of his career to C&R and is recognised as a thought leader. He has led many successful cultural and technical C&R transformational journeys for a number of key clients, including Commonwealth Bank of Australia (CBA), Barclays & MBNA. Whilst in Australia, he led the journey in transforming CBA from the worst performing in Australia to a world’s best organisation within 3 years. He has worked with 40 financial institutions, across 30+ countries and developed in-country cultural knowledge from time living in the UK, Spain & Australia.

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    • Creative Ways to Help Vulnerable Customers Creative Ways to Help Vulnerable Customers
      Creative Ways to Help Vulnerable Customers
      October 28, 2019
      Debt Collection & Recovery

      On a recent visit to a conference in Melbourne, an old friend was discussing her new approach to helping vulnerable customers who can’t afford to pay their electricity bills. As electricity is deemed an essential service in Australia, the supply cannot be disconnected for non-payment; this is a heavily regulated industry with a very strong customer focus. This in…

      John McMahon by John McMahon
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