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    John McMahon

    John McMahon

    All posts by John McMahon

    John McMahon is a seasoned subject matter expert in collection and recovery, John has held leadership positions with blue chip organizations across EMEA and APAC. At FICO, he helps organizations navigate the analytics, technology and operational pathways to extraordinary business gains and best practice environments.

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    • Digital Customer Communications and COVID-19 Digital Customer Communications and COVID-19
      Digital Customer Communications and COVID-19
      May 27, 2020
      Debt Collection & Recovery

      The recent announcement from the UK’s Financial Conduct Authority concerning its expectations about what to do next with customers who have been affected by COVID-19 — whether they have taken a payment holiday or not — underlines the importance of customer communications. This is true whether the customer is in collections or up to date, but assumes even greater impor…

      John McMahon by John McMahon
    • Is Your Collection Operation Stepping Up to the Pandemic Challenge? Is Your Collection Operation Stepping Up to the Pandemic Challenge?
      Is Your Collection Operation Stepping Up to the Pandemic Challenge?
      April 23, 2020
      Debt Collection & Recovery

      In The World Is Changing — So Can We, singer David Byrne asks, “Is there something we can learn from this, something that will prepare us to better weather the next crisis, some different way of being that might make us stronger?” Byrne’s isn’t the only voice calling for thoughtful, positive change. There are many others—one of the most heartening things about thes…

      John McMahon by John McMahon
    • Creative Ways to Help Vulnerable Customers Creative Ways to Help Vulnerable Customers
      Creative Ways to Help Vulnerable Customers
      October 28, 2019
      Debt Collection & Recovery

      On a recent visit to a conference in Melbourne, an old friend was discussing her new approach to helping vulnerable customers who can’t afford to pay their electricity bills. As electricity is deemed an essential service in Australia, the supply cannot be disconnected for non-payment; this is a heavily regulated industry with a very strong customer focus. This in…

      John McMahon by John McMahon
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