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    Kate Winterflood

    Kate Winterflood

    All posts by Kate Winterflood

    Kate Winterflood is a senior product manager at FICO, responsible for the Customer Communication Services products. Kate started her financial service career at The Royal Bank of Scotland in 2001; where she completed the Graduate Development Programme before going on to hold various roles in ecommerce and payment services. In 2010, when RBS sold a majority stake in its payment business WorldPay, Kate moved with the business and was responsible for product development for their largest global clients. She moved to FICO in 2012, at the point the company acquired Adeptra and has since focused on diversifying the product portfolio to ensure FICO has the latest and most innovative customer engagement tools for optimising customer service available for their clients.

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    • Interactive Voice Response: Press 1 for the Power of Storytelling Interactive Voice Response: Press 1 for the Power of Storytelling
      Interactive Voice Response: Press 1 for the Power of Storytelling
      December 11, 2013
      Customer Development

      Ever get caught in the seemingly infinite loop of an Interactive Voice Response (IVR) system? It can make the caller feel like they are living Dante’s Inferno. But IVR doesn’t have to be painful or frustrating for your customers. In early November, we held our European Customer Communications Services (formerly Adeptra) Annual Conference at Grange Tower Bridge Hotel…

      Kate Winterflood by Kate Winterflood
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