All posts by Mark Whale
Mark Whale is a credit management expert who works with several of the largest third parties (DCA’s, BPO’s & Debt Buyers) and creditors in EMEA to deliver business transformation. This includes optimising use of analytics, decisioning, communications, and technology to improve customer experience, business growth and profitability. Prior to joining FICO, Mark was a member of senior management teams at Sovereign Credit Management, dlc and Cabot Credit Management, with a career spanning operational and commercial roles. His expertise has delivered some of the industries largest debt purchase transactions, first-party outsourcing contracts and DCA engagements, and has led multi-award-winning digital customer engagement strategies.