Mel Prescott

All businesses are now managing a tricky balancing act to meet digital consumers’ expectations. We’re an impatient lot and our tolerance for delays is getting shorter, driven in part the ongoing pandemic. Both the onboarding of returning customers and signing in of new visitors requires some form of verification to safeguard them from ID theft, prevent fraud and up…

Banks, financial services and commerce all face a tricky balancing act when it comes to successfully meeting digital consumers’ expectations. It’s a benchmark that continues to shorten driven in part by evolving behaviour amid the ongoing pandemic, which has increased the demand for digital-first originations. Both the onboarding of returning customers and signing…

New research shows that when it comes to opening a new online account, most customers are prepared to answer up to 10 questions. Any more and over half (+50%) simply abandon the process. We polled opinion among 14,000 consumers across the globe, to gauge their attitudes and preferences towards online account opening. It’s clear we’re an impatient lot and a tre…

The global pandemic is driving a cultural shift amid rising customer expectations. To gauge how big an impact it’s having on the demand for digital-first lending, we polled opinion among 14,000 consumers right across the globe. In every country surveyed, more than half of respondents (52%) said they now favoured using digital channels compared to a year ago. In fac…

For many businesses, the pandemic has resulted in a lack of clarity into the true financial position of a significant number of their customers, including potentially vulnerable customers.  Some are likely to be facing cashflow, crisis and vulnerability – despite moratoria, state aid and direct financial help. Others may rapidly bounce back despite the disrupt…

Could Open Communications revolutionise our relationships with our Communications and Pay TV providers (CSPs)? The data portability initiative has the vision of people sharing data with third parties about their use of telecoms services, that results in value for all. Might our mindset collectively begin to move away from long-term service contracts to short-term a…

COVID-19 continues to lead global headlines and, the World Health Organisation is calling on countries to adopt “early, aggressive measures which can stop transmission and save lives”. Whilst it isn’t a new concept, the prospect of using telecoms operators’ network data to help officials map, predict and contain the spread has been mooted in several quarters. Hu…

“Siri, do you have any thoughts on stuff that might happen in the telecommunications industry in 2020?” “What, you want me to think for you again?” “Yes, please” “Think for yourself, I’m busy answering existential questions” “Fine, whatevs” Well, seeing as Siri wasn’t in the mood to help write this post for me, I figured I’d start this piece with a pred…