Poor Affordability Analytics Create a Disconnect for Telcos
Telco strategies depend on cross-selling and upselling services, which makes affordability analytics critical
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Mel Prescott
Mel Prescott is a senior consultant in FICO’s telecommunications practice, helping companies to use the most advanced analytics, decision rules, orchestration, mathematical optimisation and more. He has more than 15 years of experience working in analytical telecoms roles to provide subject matter expertise. Mel has held credit risk management positions at EE, Orange and Bank of America. He holds an MSc in Analytical Credit Risk Management from Sheffield Hallam University.
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5 Keys to Winning the Multi-Billion-Dollar CX Wars
Successful, cost-effective delivery of digital projects in banking hinges on five key steps
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Digital Account Opening in Finance: What Consumers Want
Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries
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Digital-First Originations: Why Friction Counts in Small Amounts
In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages
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10 Questions or Less – Why Consumers Abandon Account Opening
New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up
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Digital-First Lending: The Pandemic Raised the Stakes
More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations
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Managing Vulnerable Customers: How New Analytics Can Help
Interactions with vulnerable customers offer critical insights that can transform business outcomes, performance and drive long-term loyalty and retention
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Legacy Architecture & Digital Transformation: Can They Co-Exist?
Legacy architecture shouldn’t be a bad thing, but legacy thinking will hold you back
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The Midfield Pivot and the FICO Platform - Game Changers
In a world that has shifted away from an orderly and linear customer journey, we need a platform to understand how the game is evolving
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Will Open Communications Reshape the UK Telecoms Market?
The Open Communications initiative has the potential to dramatically change the way CSPs work with consumers
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How COVID-19 Changes Collections in Telecommunications
New processes and tools are needed to deal with an escalating number of customers with payment challenges
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Identity Verification for Telcos: Are Selfies Enough?
In today's fully digital environment, it's more important than ever to improve identity verification and validation processes for customer onboarding and management
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