Australians & New Zealanders Want Online Car Loans
42 percent of consumers in Australia and 40 percent of consumers in New Zealand indicated they would like to apply for their next automotive loan online These were the surprising…
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Paul Swyny
Paul Swyny was a senior manager within the Pre-Sales Consulting Group of FICO.
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Why “Know Your Customer” Still Strikes a Chord
We recently held a very engaging and well-attended seminar in Manila on customer management and profitability. Of course, the topic doesn’t only strike a chord with our Philippine…
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Customer Profitability in the Fast-Growing Philippine Credit Market
While high growth rates are fantastic, it’s very costly to originate new customers when compared with selling to your existing customer base. In fact, it can be more than five time…
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Faster Collections ROI
No matter where they're located, collections managers generally face the same challenges. In recent online polls taken during a series of FICO webinars in North America, the bi…
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Customer centricity and the halo effect
Many FICO clients are seeing benefits from customer-level decisioning. But some of the impacts are a bit tricky to quantify. One of these is the so-called “halo effect.” It’s int…
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Putting the customer at the center of every decision
My fellow blogger Rita Chakravarti recently noted that customer centricity has become a central theme in her conversations with banking professionals. I’ll add that most financial…
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Gaining Speed to Market with Best Practice Collections
These days, collection managers face many tough questions. How can we do more with the same resources? How can we make sure to work the right delinquent customers? Can we improve t…
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Using Mobile Technology to Improve Customer Interactions
Even lenders with the best analytics and decision management platforms often struggle to communicate advice and offers to customers. Wouldn't it be great if they could do…
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Zero to Hero: Aiming for Best-in-Class Originations
Emerging markets in Asia are seeing tremendous growth in credit applications at the moment, particularly in countries like the Philippines, Thailand and Indonesia. The Philippines,…
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Know Your Customer – Hot Topic for APAC CRO Forum
As you heard from fellow blogger Dan McConaghy, FICO recently partnered with IDC to host what is probably the biggest gathering of banking CROs in Asia Pacific. A hot topic at the…
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Two Banks. Two Opposite Sides of the World. One Big Challenge.
Greater regulation in the credit card market has become a fact of life since the Global Financial Crisis, whether it’s the USA CARD Act, the NCCP Act in Australia or Canada’s new c…
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Decision optimisation—not just for large FSIs
My colleague Amit Parekh recently hosted a webinar about decision optimisation, which got me thinking about best practices for financial service organisations. To recap, decision…
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