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    Russell Robinson

    Russell Robinson

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    • Will PSD2 and SCA Ruin Your Customer Experience? Will PSD2 and SCA Ruin Your Customer Experience?
      Will PSD2 and SCA Ruin Your Customer Experience?
      September 28, 2018
      Fraud Protection & Compliance

      With less than 12 months to go until EU banks implement their strong customer authentication (SCA) solutions, project teams are facing tough decisions about the most important aspect of the business – customers making payments. Alarmingly, from RFPs we’ve seen at FICO, many banks are creating systems that will either be non-compliant or will create an unacceptable cu…

      Russell Robinson by Russell Robinson
    • Why Should Banks Automate More Fraud Communications? Why Should Banks Automate More Fraud Communications?
      Why Should Banks Automate More Fraud Communications?
      April 12, 2018
      Fraud Protection & Compliance

      It used to be that KPIs for the fraud department focused only on loss prevention, aligned to the amount of fraud stopped and money saved – this is no longer the case. Fraud communications and other interactions are increasingly seen as a vital part of the customer experience. In a recent survey, we asked heads of fraud where they thought the most revenue was lost. Al…

      Russell Robinson by Russell Robinson
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