Ted London

As government organizations resume collections, and collection agencies are permitted to resume collection activities, organizations will need to determine their “ramp up” strategy.  Instead of immediately rushing to heavy-handed collection activities, they will need to think through a stepped approach to reach out to consumers, and try to re-engage them in re-pa…

In previous blog posts, I described the challenges collection organizations have faced during the pandemic, and the use of automated communications as one of the ways to help enhance collections results. Another approach to enhance collection operations will be the use of predictive and prescriptive analytics to better determine and/or predict the situation of individ…

In part one of my blog series, I described the challenges facing collection organizations during the Coronavirus pandemic, limitations on collection activities, staffing challenges, and constantly changing regulations.  When collection activities resume, consumers who deferred payments are likely to be even further in debt, with an even harder time repayi…

During the pandemic most States instituted special rules and directives limiting collection activities.  Some were in place for a short time, others are likely to stay in place for months.  For example, the US Federal Government suspended Student Loan repayments and collection efforts on defaulted loans.  Many US States suspended debt collection activit…

Now more than ever, collection agencies need to improve their bottom line while providing strong customer service to retain and grow their client base. Government agencies have growing inventories without growing budgets, while commercial organizations need to balance collections with customer retention and future profits.  In order to achieve these goa…

Every organization that collects delinquent debt is faced with many of the same challenges: collect as much as you can, do it at the lowest possible cost, and do so in a way that is the least intrusive as possible.  It is rare for any debt collection organization to want to significantly expand their staffing.  Often, the goal is to do more with the same, or…

The business of collecting debt is getting more challenging. The current environment where debtors don’t pick up the phone or answer the mail has made collections even more difficult.  And people who owe you money, likely owe money to many others and you are challenging for your fair share. It used to be if a department had a strong collection system they could collec…