Tim VanTassel

In the first post in this series, I looked under the hood of the indirect automobile lending experience, reviewing the sophisticated software and prescriptive analytics that are necessary to transform it.  In today’s post I will be exploring customer acquisition and retention in the telecommunications space. Because telecommunications is an extremely comp…

With a new year comes speculations about what new developments and trends will impact the financial industry. I jumped into the fray in 2019 by focusing on four areas of tactical concern within consumer banking that I feel bank executives will make significant progress addressing. How accurate were my predications? I wrote an article in Bank Business a…

Seventy percent of digital transformation projects fail to reach their stated goals, at least according to research from McKinsey Consulting. This statistic seems shocking because it’s easy to forget just how much complexity there is in creating transformative new experiences for customers. We take it for granted that, with a few taps on our smartphones, we can summon…

There’s a great line in Jurassic Park, when two of the characters are arguing about the scientific achievement of creating genetically engineered dinosaurs and the skeptic says: “Your scientists were so preoccupied with whether or not they could, they didn't stop to think if they should.” I think a slight derivation of this same sentiment is highly relevant for…

The theme of my blog series is how to win in an intensely competitive, increasingly digital environment. I’ve provided some simple suggestions for how banks can improve the effectiveness of their marketing campaigns and I’ve laid out some key questions for banks to think about as they modernize their origination processes. Higher response rates in marketing + highe…

“He who defends everything defends nothing” That quote, attributed to the 18th century King of Prussia Frederick the Great, refers to military strategy, but it could just as easily be used to describe the dilemma faced by financial services executives as they modernize their loan origination processes. In the first post of my multi-part series on how banks are s…

The annual exercise of staring into our crystal balls and making predictions for the coming year has begun. I’ll leave the speculation on the headline-grabbing technologies — your blockchains and your dancing robots — to others. For my predictions, I’ll focus on four areas of tactical concern within consumer banking that I feel confident bank executives will make sign…

In my role at FICO I have the privilege of engaging in strategic planning discussions with senior banking executives across the globe. Most of these meetings as of late are similar: We are improving the customer on-boarding user experience, both through improved user interfaces, but also through improved analytics to bring everything we know about the customer to bea…