Digital Collections: 7 Things That Can Make You More Successful
Digital collections isn't a new concept, but it has taken on additional relevance in the current economic environment. Here are some tips for success.
Ulrich Wiesner
Ulrich Wiesner is a principal consultant for FICO in EMEA, specializing in collections and recovery. Ulrich is an expert in leveraging advanced analytics for operational decision strategies, and has a proven track record in operational consulting around the retail credit life cycle and 20+ years of expertise with the implementation of decision technology. Ulrich holds a PhD in Physics from University of Stuttgart and a graduate degree from University of Hamburg.
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Can Digital Channels Work with High-Risk Collections Accounts?
Digital channels can deliver great results across all risk groups and the entire debt collection lifecycle, improving the customer experience as well as portfolio performance
Digitalization and Artificial Intelligence: 5 Keys to Success
Digitalization and artificial intelligence will radically change retail banking. What does this mean for banks?
9 Steps to Improve Contact Data Quality in Debt Collection
Contact data quality in debt collection can make or break your success — here are best practices for improving it
Digital Debt Collection and Early Collections
From segmentation to strategy testing to customer engagement, digital debt collection allows you to better prioritize customers in early collections and get better results
Can Your Machine Learning Do the Lambada?
Machine learning is powerful, but beware of solutions that promote it as a magical ingredient
How to Make Branch Collections Work in the Crisis – Don’t Dial Manually!
If you're pursuing branch collections, use your branch staff as wisely as you use your core collection team - and that means automation
Payment Holidays: New Tool for Managing the Surge
Automated communications tools can help customers get payment relief faster
Persistent Debt Regulation and Advanced Analytics
Here's how decision optimisation can improve cardholders' strategies to comply with persistent debt regulation and help consumers meet their credit burdens.
Making Debt Restructures Work When Interest Rates Rise
Debt restructures are challenging in markets with increasing interest rates, as many organisations impose policy restrictions that virtually prevent reasonable restructures.
What Is Collection Treatment Optimization?
Through collection treatment optimization, you can determine the ideal action to take on every account, as well as when to take it.
How Loan Restructure Optimization Works
Loan restructure optimization uses mathematical optimization to identify which customers should receive a restructure of...
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