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    Zeynep Salman

    Zeynep Salman

    All posts by Zeynep Salman

    Zeynep Salman is a director and principal consultant with FICO Advisors. She designs and devises visionary approaches to business challenges, relying on years of experience working with clients around the world. Zeynep has 15+ years of financial services experience, and is an expert on customer lifecycle management, covering new customer acquisition, existing customer management and collections. Since joining FICO in 2014, she has delivered business transformation projects across customer lifecycle for both consumer and SME businesses across multiple countries in Europe, the Middle East and the Far East. Her previous positions include seven years at Citigroup as a credit policy manager. Zeynep earned a B.Sc. degree in Industrial Engineering (2003) and an M.Sc. degree in Financial Engineering (2005) in Bosphorus University, Istanbul,Turkey.

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    • Behavioral Biometrics and Customer Identity Authentication Behavioral Biometrics and Customer Identity Authentication
      Behavioral Biometrics and Customer Identity Authentication
      January 19, 2021
      Fraud Protection & Compliance

      As COVID-19 has spread, concerns about fraud have increased. According to an Aite Group survey of U.S. fraud managers, their biggest concern in 2020 was synthetic identity fraud - 52% reported that this was their biggest issue in identity fraud control. This presents a challenge to banks, as to be competitive in digital lending they need to provide a super…

      Zeynep Salman by Zeynep Salman
    • The Three Rs of Managing Credit Risk in Disrupted Times The Three Rs of Managing Credit Risk in Disrupted Times
      The Three Rs of Managing Credit Risk in Disrupted Times
      September 02, 2020
      Customer Development

      According to data from the International Work Organization, more than 200 million employees were removed from their workplaces due to COVID-19. Unfortunately, many of them will not be able to return to their workplaces after pandemic. According to global statistics, the ratio of state aid to GDP is 4.4 times larger than the one after the 2008 crisis. How will these tr…

      Zeynep Salman by Zeynep Salman
    • Are Turkish Banks & Consumers Ready for Digital Account Opening? Are Turkish Banks & Consumers Ready for Digital Account Opening?
      Are Turkish Banks & Consumers Ready for Digital Account Opening?
      August 07, 2020
      Fraud Protection & Compliance

      Turkish banks are engaged in a debate about how far they will go in using biometrics to identify new customers when they open accounts, an important enabler of digital account opening. Indications from the Turkish regulator in March 2020 seem to be supportive, and legal interpretation is ongoing. While some banks are pressing ahead and realizing the benefits of dig…

      Zeynep Salman by Zeynep Salman
    • Five Things We Value More Because of COVID-19 Five Things We Value More Because of COVID-19
      Five Things We Value More Because of COVID-19
      April 20, 2020
      Customer Development

      The coronavirus outbreak is a human tragedy affecting the health of hundreds of thousands of people, and the financial health of millions. We are still in the infancy of this unprecedented global event as we try to predict different recovery scenarios and determine how deeply it will impact the world’s economy.  I believe financial companies that more effectiv…

      Zeynep Salman by Zeynep Salman
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