Category Archives: Risk & Compliance

Risk & Compliance 3 in 5 APAC Banks Do Not Have Full Digital Account Opening

Full Digital Account Opening

A recent survey by analytics software firm FICO has revealed that three in five (60%) banks in Asia Pacific have yet to offer a full digital account opening process for new customers, despite recent reports that nearly 9 in 10 financial institutions in the region embarked on digital transformation. Full Digital Account Opening – Challenges The region’s changing regulations (28%) and the need to create digital know-your-customer (KYC) and anti-money laundering (AML) (21%) solutions were cited as the two key challenges for APAC banks looking to acquire new customers online. “In Asia, the identification processes used for services such as e-government, banking or telecommunications evolved independently of each other, leading to a fragmented approach with inconsistent levels of security,” said Dan McConaghy, president of FICO in Asia Pacific. “Open banking and regulations like Europe’s PSD2 are now bringing regulatory rigor to bear on the issue and forcing banks to comply to certain... [Read More]

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Risk & Compliance Telecoms Leverage Omni-channel Collections to Reduce Churn and Improve the Customer Experience

Telecom Webinar

Telecoms today face many challenges, including high roll rates and expensive high-touch contact strategies. A key challenge is to more effectively communicate with customers. A growing number of consumers prefer to conduct business on their mobile devices, and many have a preference for the type of communication they receive, whether it’s via IVR, email, or SMS. Telecoms are struggling to establish best practices around how to optimize these interactions. Telecoms have to do more with less.  By deploying advanced analytics, including AI and Machine Learning, they can gain a greater understanding of customer expectations and experiences. By automating processes and improving the customer experience, we have actually seen delinquency rates drop by 40%, collection costs drop by 15%, and a reduction in the number of days it takes to collect. Customer experience and satisfaction has been ranked a number-one business priority by a large majority of the top telecoms, globally. By... [Read More]

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Risk & Compliance Reinventing Origination: Fixing the Decisions that Matter


In this series, I discussed how digital transformation is reshaping the origination processes and improving the customer experience. The previous two blogs have looked at how automated systems can be used to drive new business growth, and how it can sustain current customers by improving the customer experience. For the final installment in the series, I want to discuss how analytics can transform the offer determination and decision accuracy process. Utilizing Analytics to Streamline Offer Determination Prescriptive analytics can be used to evaluate all possible offer combinations and identify which ones will maximize target performance metrics while adhering to organizational constraints. Doing so can lead to more flexible offers for consumers and increased sales for dealers, without compromising risk or compliance standards. For example, we all know that a trip to the car dealership can be tedious and anxiety-inducing. However, auto finance providers are looking to make it easier for... [Read More]

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Risk & Compliance FICO Car Finance Research Gets Auto Industry Talking

Car Finance Research

The findings of FICO’s second annual global survey on consumers’ automotive finance experience revealed two very different consumer markets in Australia and New Zealand. The antipodes diverged this year as Australian consumers warmed to taking out more loans in the dealer channel, while New Zealanders showed a strong preference for online lending. (FICO’s independent research surveyed 2,000 adult consumers across nine countries including the US, Canada, Mexico, Chile, Australia, New Zealand, Germany, Spain, and the UK. Respondents were between the ages of 18-64 who acquired a loan on a new or used vehicle within the last 3 years.) Car Finance Research – Australian findings: 35 percent of Australian consumers plan to find their next auto loan at a dealer, up by 14 percent year over year. This preference demonstrated the largest and only gain over last year’s survey, with the online channel showing a 7 percent decline and visiting a... [Read More]

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Risk & Compliance Precise, Multi-Lever Promotional Pricing for Deposits: How to Actually Make it Happen

Promotional Pricing for Deposits

Here we are. My third and final post in the series on promotional deposit offers. If you’ve followed along this far, you may be saying, “Sure, that all sounds great, but it’s idealistic and pie in the sky. It can’t actually be implemented, delivered, and measured.” Realists (and skeptics) of the world unite. In this post, we’ll get detailed, real, and dive into the practitioners overarching question: “HOW?” How can anyone deliver on the vision and reap the benefits shared in our previous posts? Here’s the reality: deposit accounts reside within a “core system” that provides account features, such as balance, interest accrual, and account properties. These systems (even in modern systems) only manage accounts and cannot serve as a flexible pricing engine. So, how can banks use multiple levers to build sophisticated, intelligent pricing strategies with entrenched (and often inflexible) core systems? The answer—a price execution platform. How does... [Read More]

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Risk & Compliance Tax Compliance; Enhancements with Analytics

Tax Compliance

Tax agencies have a limited amount of resources to pursue tax compliance activities (collections and audit). Because of this resource limitation, they are required to build criteria to determine which individuals and businesses to select for audit and which collection cases to focus their efforts on. Typically, this selection is based on experience that informs agency leaders on the types of businesses that generate productive audit leads and collection cases. While the selection process typically utilizes available data, cases are primarily selected based on experience, intuition and business rules, rather than using predictive, mathematically generated analytical models. Tax Compliance – Why Use Analytical Models at Tax Agencies? Predictive, analytical models produce better outputs over experienced based “expert” models by increasing the accuracy of the model. The IRS, among other tax agencies are investing in predictive analytics. This results in more productive workloads and outcomes.  Analytic models can: ·        Increase customer service by... [Read More]

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Risk & Compliance FICO Awarded Drexel LeBow Analytics 50 Award for the FICO Safe Driving Score

FICO Awarded Analytics 50 Award

For the third year in a row, FICO was honored with the Drexel LeBow Analytics 50 award for our innovative work on the FICO® Safe Driving Score. The university’s Center for Business recognizes 50 organizations nationwide, who leverage analytics in notable and innovative ways to solve business problems. Industry honorees include retail, insurance, sports, healthcare, transportation and finance. Drexel University’s LeBow College of Business believes analytics strides should be paired with a clear organizational strategy for the most significant impact. Thanks to the Analytics 50 Award, the university is making sure businesses who reach this achievement don’t go unnoticed. Can Arkali, senior director of Scores and Predictive Analytics at FICO, was at awards ceremony in Philadelphia in May to accept the award. FICO launched the FICO® Safe Driving Score in 2016 in partnership with global risk management leader, eDriving. Per the National Highway Traffic Safety Administration, human error accounts for 94%... [Read More]

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