Customer-led Services at UC Berkeley
Last night I gave a presentation to Bob Glushko's class on Services Sciences, Management and Engineering. It was a lot of fun and I got some great questions from the students. In p…

Last night I gave a presentation to Bob Glushko's class on Services Sciences, Management and Engineering. It was a lot of fun and I got some great questions from the students. In particular the discussion around privacy and around who owns information about your behavior was fascinating. It seems like a very interesting class.
Anyway, here are the slides and the links I suggested the students read as a prequel to the slides:
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