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When assessing the success of a strategy, whether it is related to limit management, collections or another decision, issuers will use a variety of data both internal and external. Based on the original objectives, various metrics will be reviewed over time to determine if the strategy met, exceeded, or did not meet the expected results. If the strategy is a challenge…

Our latest UK Credit Market Report shows the continuing impact of COVID-19 on household finances even while furlough and payment holidays remained in place during the month. The big challenge for credit providers right now is understanding the true level of financial difficulty consumers are facing because of the support being provided by furlough and payment holid…

Our analysis of UK card trends for November 2020 reflects the mixed financial fortunes of UK consumers as well as highlighting the continuing debt waiting game. Our new data shows that despite the introduction of the second national lockdown, credit card spend increased in November, as Christmas shopping got underway, boosted by Black Friday. Spending on…

The FICO Credit Market Report for the UK paints a conflicting picture of UK consumer finances, with both increased financial stress and reduced spending. Our February data reflects another month in lockdown and government support, with falling average spend, lower general card and cash usage and decreasing delinquency rates. Those able to save have put more as…

A cross-sell campaign to your existing customers can be a relatively quick and profitable exercise compared to targeting external new cardholders. It takes advantage of all the performance history related to other products a customer holds with you, and gives you an opportunity to expand the existing relationship. Your customers will also be familiar with receiving co…

The duration and depth of the COVID-19 pandemic have been increasingly challenging to predict, especially its impact on consumer finances. Many credit card issuers were faced with making new operational decisions, adapting to new regulations, and providing a safe and engaging customer experience. Since March 2020, the impact of COVID has also influenced spending patte…

Our latest UK Credit Market Report on card trends for April 2021 shows the impact of the opening up of hospitality and retail on April 12. The figures include a 12 percent rise in card spend and more customers exceeding their card limit. Missed payments were still below historical trends, probably due to increased savings and government support, which continues to blu…

The signs from our UK Credit Market Report for May suggest that consumers are practicing pragmatic financial management, as well as continuing to make use of savings accrued during the pandemic. There are, however, warning signs in our UK credit card data of the financial pressure growing for those already in debt. Whilst the effects of a full month of retail and h…