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We are all used to articles that make sweeping generalizations about age – millennials and avocados springs to mind! But it can be difficult to really understand how, or if you should be customizing online experience to different age group, and how you do that when you must also manage fraud and security. Our survey of 2,000 US consumers uncovers how the age of custo…

Payment Service Providers are pushing to implement their PSD2 Strong Customer Authentication (SCA) solutions ready for the September deadline. But of course it’s not just them that will be affected – it’s also their customers. Customer experience rather than mere compliance could be the true battleground for PSD2, those PSPs that get it right will have happier custome…

Over the past few weeks, I’ve seen several articles and seen and heard many comments that are positively crowing about the demise of SMS as a factor for PSD2 Strong Customer Authentication. While the issues suffered by Metro Bank clearly show there are legitimate concerns, it would be wrong to announce the passing of SMS as an authentication tool for PSD2. Here are 3…

The Contingent Reimbursement Model is a UK payments industry initiative designed to compensate victims of authorised push payment fraud (APP fraud). Over the past few years, there has been a steady stream of reports of APP fraud — this is where fraudsters use social engineering techniques to trick people or representatives of businesses to send money to them. UK Finan…

With people spending more and more time on their mobile phones — an average of three hours and 15 minutes on their phones every day, with the top 20% of smartphone users spending upwards of four and a half hours — “everything mobile” is driving digital transformation. Unfortunately, new fraud opportunities have come along f…

The fight against fraud is constantly evolving because of the new approaches taken by fraudsters. 2019 was a year full of innovative methods to fight fraud, and we covered these on the FICO Blog. Check out the top 5 fraud blog posts which garnered the most views in 2019. 5 Reasons Why AML is More Important Than Ever in 2019 Timothy Choon explains in his…

Adaptive identity authentication is the process of tailoring each customer authentication to the specifics of the request. It involves calibrating multiple sets of risk indicators to determine the type of authentication needed, and how strong to make it. Adaptive identity authentication is increasingly important. Customers want to start and finish their interaction…

In my last post I wrote about the fraud and financial crime problems the USA is likely to encounter as real-time payments increase in both value and volume. The answers are neither fast nor easy, but there are things that all participants can do. What Banks Can Do In countries such as the UK, real-time payment schemes have been ubiquitous for many years. Banks h…

With the COVID-19 lockdown wiping out many face-to-face interactions, it’s hardly surprising that more of what we do has naturally moved online. For the consumer, online shopping has become the norm, but so too has opening accounts digitally; even if you look at financial accounts where many would say there is a higher risk of loss. 89 percent of UK citizens say th…

Turkish banks are engaged in a debate about how far they will go in using biometrics to identify new customers when they open accounts, an important enabler of digital account opening. Indications from the Turkish regulator in March 2020 seem to be supportive, and legal interpretation is ongoing. While some banks are pressing ahead and realizing the benefits of dig…

Rather like Brexit, the Second Payment Services Directive (PSD2) is coming and whether you like it or not, it will bring important and sustained changes. In the case of PSD2 those changes will disrupt the way that payments work all around Europe. So, what will the changes be? While much is uncertain, we can highlight some impacts which are almost guaranteed. In parti…

With ambitious goals to open up banking and decimate fraud, PSD2 has taken a long time to deliver, and we’re not quite there yet. In many European Union countries, the implementation of Strong Customer Authentication will become a reality in the coming months – but are they ready? And perhaps more importantly, are their customers? PSD2 requires security measures to…