As the world continues to move through COVID, every day can hold a surprise. A few weeks ago US economists were surprised when the Commerce Department reported that retail sales rose by 0.6% in June 2021 — up 18% compared to June last year and now 18% above their pre-pandemic level. As consumers flock back to stores, some may be surprised and delighted to learn t…

As I work with our clients – many of them large retail banks — it’s clear that identity proofing and authentication strategies are evolving. A steady stream of technology innovation has opened new doors, providing the tools needed to embed remarkable consumer experiences within the latest digital transformation initiatives. When it comes to maintaining the trust of ba…

I recently spoke with FICO’s Adam Davies about contextual intelligence, a new approach that banks, other financial institutions and telecommunications companies are embracing to prevent fraud and financial crimes. Contextual intelligence builds on the convergence of fraud and compliance systems, solving the essential question, “What answer, to what question, do I need…

“Do you Zelle?” It’s a question FICO’s fraud head honcho, TJ Horan, pondered back in 2016, when the nascent real-time person-to-person (P2P) payments service Zelle was relaunched by a small consortium of banks (see below). By 2020, TJ was teaching his parents how to Zelle, an adoption curve reflected in an astonishing growth statistic: 13% of consumers used Zelle in 2…