Despite the constant news of data breaches and card compromises, it seems that millions of Americans think web and phone security measures are too complicated. This is borne out in a new survey conducted by FICO and 72 Point, who polled 2,000 U.S. adults found 81 percent don’t see the need for what they consider unnecessary security procedures.
Some surprising stats:
- Almost half (47 percent) are tired of having to answer endless security questions whenever they call customer service departments.
- Over six in 10 (64 percent) don’t see the need for elaborate passwords featuring a mix of numbers, symbols and capital letters.
- 48 percent are frustrated with the use of two-step verification and seven in 10 (71 percent) are frustrated by captcha codes, which they say feature illegible words.
- 65 percent find it annoying when email systems log them out as a security measure.
- 78 percent said they struggle to keep track of all their passwords.
- 22 percent said they would either give up on opening a bank account completely, or give up and try at a different bank if they were forced to jump through too many hoops, such as having to post documents or travel to a branch in person.
- 71 percent think there are simply too many security measures nowadays.
A survey we did among UK consumers found similar results. We also recorded a short video on how consumers can stay safe online.
You can see more results from our survey in this infographic:
