Tag Archives: Artificial Intelligence

Risk & Compliance Video: Metrobank Card Deploys Intelligent Collections

Intelligent Collections Metrobank Card
Jul232018

Metrobank Card Corporation (MCC), one of the largest payment solution providers in the Philippines, has adopted FICO® Customer Communication Services (CCS) to automate its collections and achieve scale as its business grew rapidly. Using intelligent, analytically-driven communications, Metrobank Card has improved its customer service and automated its early repetitive reminders to free collections staff to work on more complex, strategic work. “Metrobank Card Corporation was growing faster than the industry average and we needed a solution that could maintain the high standards that we had in collections while providing us with the scalability that we needed,” said Roxy Castro, head of credit operations, Metrobank Card Corporation. “With CCS, we were able to augment our collections capacity rapidly and address the tremendous growth of our bank’s card business. CCS has allowed us scalability for the early part of the collection buckets, where dialogues were simple and repetitive and automation took care... [Read More]

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