Tag Archives: Decision Optimization

Risk & Compliance FICO Car Finance Research Gets Auto Industry Talking

Car Finance Research
Jun132019

The findings of FICO’s second annual global survey on consumers’ automotive finance experience revealed two very different consumer markets in Australia and New Zealand. The antipodes diverged this year as Australian consumers warmed to taking out more loans in the dealer channel, while New Zealanders showed a strong preference for online lending. (FICO’s independent research surveyed 2,000 adult consumers across nine countries including the US, Canada, Mexico, Chile, Australia, New Zealand, Germany, Spain, and the UK. Respondents were between the ages of 18-64 who acquired a loan on a new or used vehicle within the last 3 years.) Car Finance Research – Australian findings: 35 percent of Australian consumers plan to find their next auto loan at a dealer, up by 14 percent year over year. This preference demonstrated the largest and only gain over last year’s survey, with the online channel showing a 7 percent decline and visiting a... [Read More]

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Collections & Recovery Collection Optimization At Shop Direct = Loyal Customers (video)

Collection Optimization Helps Keep Loyal Customers
Sep032018

Earlier this year at FICO World 2018,  we held a session with Shop Direct (as one of our FICO Decision Award Winners) on their journey with collections optimization. As an online retailer, Shop Direct decided to go beyond rules and scoring in improving debt collection and rehabilitation. They wanted to “take it to the next level” increasing collections while reducing expenditures. They turned to sophisticated but easy-to-use decision optimization to supercharge champion/challenger testing, and empower business users to apply statistical science to balance multiple constraints and ultimately boost results. Check out this short video where Mark Harrison-North, Head of Risk Strategy, Shop Direct explains why collection optimization was a priority for the online retailer. Collection Optimization Helps Keep Loyal Customers – Transcript:  Mark Harrison-North, Head of Risk Strategy, Shop Direct What makes Shop Direct unique? Shop Direct’s USP is it’s an online department store, the second largest online pure-play retailer in the UK.... [Read More]

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