Tag Archives: Video

Risk & Compliance LendIt Keynote: Analytic Innovations Using Consumer Permissioned Data

LendIt 2019 Keynote
Apr292019

Earlier this month at LendIt Fintech USA FICO CEO Will Lansing and Alex Lintner at Experian gave a keynote session on how consumer permissioned data will help lenders to responsibly and securely extend credit to more consumers. The keynote was hosted by national personal finance expert, Lynnette Khalfani-Cox, The Money Coach. It provided an opportunity for Will and Alex to talk about the innovations behind UltraFICO™ Score, Experian Boost, the future for consumer permissioned data, and why tapping into the power of consumer permissioned data is a game changer in credit access and financial inclusion for consumers. As was announced in October, the UltraFICO™ Score enables consumers to grant permission to contribute information such as checking, savings and money market account data to provide an enhanced view of positive financial behavior. The UltraFICO™ Score will be generally available later in 2019. If you missed the event, check out the keynote video to hear more from the Will... [Read More]

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Risk & Compliance Money 20/20 Sits Down with FICO CEO Will Lansing

Money 2020
Nov212018

FICO CEO Will Lansing recently sat down with Money 20/20 following his keynotes at this year’s premier payments and fintech event.  He answered a few pressing questions on new innovations in credit scoring, the evolution of consumer permissioned data, and how consumers are changing the lending industry.  Hear first-hand his key takeaways from the 2018 Money 20/20 U.S. event in the video below.

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Risk & Compliance Digitizing Credit Originations at SunTrust

Digitizing Credit Originations
Sep042018

Earlier this year at FICO World 2018, we held a session with SunTrust about how they rebuilt their origination process to become truly customer-centric. SunTrust set about digitizing credit originations to implement an origination system that offered the path of least resistance for customers, and in the process also rebuilt its existing business processes. SunTrust wanted to deliver a significantly simpler and more engaging experience for their customers. The result has been an origination process, infused with automation and self-service communication capabilities, that has enabled the bank to wildly outperform their most optimistic ROI projections. Check out this short video where Angela Baker, senior vice president, business lending & payment solutions group product manager at SunTrust explains why optimization was a priority for the online retailer. Digitizing Credit Originations To Meet Customer Expectations – Transcript:  Angela Baker, senior vice president, SunTrust  What was the challenge facing SunTrust? Sun Trust is located in Atlanta Georgia.... [Read More]

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Collections & Recovery Collection Optimization At Shop Direct = Loyal Customers (video)

Collection Optimization Helps Keep Loyal Customers
Sep032018

Earlier this year at FICO World 2018,  we held a session with Shop Direct (as one of our FICO Decision Award Winners) on their journey with collections optimization. As an online retailer, Shop Direct decided to go beyond rules and scoring in improving debt collection and rehabilitation. They wanted to “take it to the next level” increasing collections while reducing expenditures. They turned to sophisticated but easy-to-use decision optimization to supercharge champion/challenger testing, and empower business users to apply statistical science to balance multiple constraints and ultimately boost results. Check out this short video where Mark Harrison-North, Head of Risk Strategy, Shop Direct explains why collection optimization was a priority for the online retailer. Collection Optimization Helps Keep Loyal Customers – Transcript:  Mark Harrison-North, Head of Risk Strategy, Shop Direct What makes Shop Direct unique? Shop Direct’s USP is it’s an online department store, the second largest online pure-play retailer in the UK.... [Read More]

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Analytics & Optimization Why Optimize Mortgage Loans? (Video)

How to Optimize Mortgage Loans
Aug292018

Earlier this year at FICO World 2018,  we held a session on the growing application of pricing optimization to mortgage loan books. We invited one of our clients, National Australia Bank to speak about its journey using this type of advanced analytics. Check out this short video where presenter Josh Brougham, Head of Pricing for Mortgages at  National Australia Bank, explains why pricing optimization was a priority for the bank. Why Optimize Mortgage Loans? – Transcript:  How has optimized pricing put NAB at the top of the lending game? It has really freed up smart people to do what they do best, which is to design strategies for certain customer groups to allow us to win market share. It has removed the distraction of using ad-hoc pieces of analysis using very disparate data sets and giving them a really sophisticated toolset to enable them to deliver business value. Why was pricing optimization... [Read More]

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Risk & Compliance Video: Metrobank Card Deploys Intelligent Collections

Intelligent Collections Metrobank Card
Jul232018

Metrobank Card Corporation (MCC), one of the largest payment solution providers in the Philippines, has adopted FICO® Customer Communication Services (CCS) to automate its collections and achieve scale as its business grew rapidly. Using intelligent, analytically-driven communications, Metrobank Card has improved its customer service and automated its early repetitive reminders to free collections staff to work on more complex, strategic work. “Metrobank Card Corporation was growing faster than the industry average and we needed a solution that could maintain the high standards that we had in collections while providing us with the scalability that we needed,” said Roxy Castro, head of credit operations, Metrobank Card Corporation. “With CCS, we were able to augment our collections capacity rapidly and address the tremendous growth of our bank’s card business. CCS has allowed us scalability for the early part of the collection buckets, where dialogues were simple and repetitive and automation took care... [Read More]

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