Great post by Rolando Hernandez about Knowledge Management is Key to Preventing Brain Drain. BP found out the hard way.He uses some nice contrasting stories about BP's problems with its oil pipeline, caused in part by a failure to manage expert knowledge when someone left, and another oil company's use of knowledge management to avoid a similar problem in another area. This is a common problem, especially as the baby boom retire, and a survey by Barb von Halle's KPI found it to be one of the top reasons for adopting a business rules management approach. Not only would a business rules approach be a great way to capture the knowledge, the use of a business rules management system to manage and deliver that knowledge would let you automate, or at least support, those expert decisions so that customers, front-line staff, other information systems could leverage it.
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