Video: Twenty Years of Fraud-Fighting Success at UBS Card Center

How do you fight the changing tactics criminals use to defraud customers? The only way is to innovate, learn and adapt. That is how UBS Card Center, which processes some 25% of card transactions in Switzerland, keeps fraud rates down and cardholders happy. And for the past 20 years, UBS have been using the FICO® Falcon® Platform and working in partnership with fraud experts from FICO.

The Falcon Platform has brought a continual stream of analytic innovations to UBS Card Center, using breakthroughs in AI and machine learning, and adaptive analytics. This has led to continual improvements in results. For example, UBS Card Center’s fraud team used the latest artificial intelligence and machine learning capabilities in Falcon to stop 84 percent more fraudulent transactions in 2018 than in 2015.

UBS Card Center’s success has been recognized in the industry. They won the Security Innovation of the Year award at the 2019 Retail Banker International Awards. UBS Card Center also won a FICO Decisions Award for their accomplishments.

This is a partnership that has paid off for both the UBS Card Center fraud team and FICO. In this video, you can hear from Marcel Drescher, Head of Fraud Services, and Felix Holzhey, Head of Customer Relationship Management, at UBS Card Center, as well as FICO’s Jens Dauner and Steve Hadaway.

We congratulate UBS Card Center on their success in fighting fraud, and look forward to achieving even more in this fantastic partnership.