Innovation is in the plumbing of Yarra Valley Water, Melbourne's leading provider of water and sewage services. The utility is committed to supplying recycled water to 100,000 homes, so people can continue to enjoy the natural beauty of the area without affecting drinking water availability. They're also on the forefront of redirecting storm water to reduce pollution in the area's scenic creeks and rivers.
Their innovation is also making customers and businesses more efficient. Yarra Valley Water's online portal for developers, easyAccess, helps expedite application approvals while reducing manual processes and freeing up employees to focus on more complex applications. easyAccess has been around since 1995; however, by 2011, the solution was unable to keep up with increasingly complex applications, and only 40% of each year’s 5,500 submissions were handled automatically — the rest required human intervention.
Yarra Valley Water chose FICO® Blaze Advisor® Decision Rules Management System which enables its employees to change business rules at any time, and features a self-service web interface for developers and contractors to complete applications for tasks such as setting up a new water or sewer connection. The benefits – from accelerated application approvals to more empowered employees – have been astounding.
Find out more about how Yarra Valley Water took easyAccess to the next level by watching this video.