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What kinds of problem can EDM solve?

EDM can be applied to virtually any business area that involves high-volume, operational decisions, or the use of analytics and business rules to improve decision strategies. Here are some of the areas where EDM is used today:

  • Customer acquisition and retention
  • Matching prospects and customers with product/service offerings
  • Core customer decisions-underwriting, channel selection, credit, pricing, etc.
  • Forms and data management
  • Work process control
  • Fraud detection
  • Claims management
  • Guidance and employee support
  • Tax non-filer detection and processing
  • Customer response and service
  • Debt collection and recovery
  • Agency management
  • Network integrity assurance
  • Medical bill review and repricing
  • Online recommendations
  • Product configuration and design
  • Regulatory compliance
  • Check out the Case Studies section for some examples.

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