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Case Study - FICO Engagement Analyzer

Líder em recuperação de dívidas reduz violações e melhora a performance com analíticos de voz

Estudo de caso

As organizações de cobrança investem pesadamente em sistemas de registro de chamadas para rastrear suas atividades e os compromissos do devedor. Yet in 2012, the Federal trade commission received 125.136 FDCPA complaints, representing more than US$ 100 million in potential fines for improper collection activities**. Also, the Consumer Financial Protection Bureau (CFPB) is now collecting consumer complaints, and early numbers suggest the complaints aren't going away- even as new regulatory guidelines are designed to reduce debt collection missteps.

We wanted to find a way to reduce our exposure to FDCPA violations and litigation, while improving collector performance. Now, we can monitor virtually every call. We're able to quickly isolate compliance issues, improve collector training, and increase collections performance." -Director of Operations, Leading Debt Recovery Company