Leading automotive company

Top US firm increases payment arrangements 40% while reducing costs more than USUS$ 2 million

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Case Study

Client: Leading US automotive company

Challenge: Implement automated early-stage collections program to seamlessly enable customers to self-select preferred communication channels.

Solution: FICO® Customer Communication Services

Results: Increased payment arrangements by nearly 40%, reduced operating costs by more than USUS$ 2 million, and eliminated the need for live agents to address early-stage collections while continually improving customer experience.

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