with a better browsing experience; allow us to assess, monitor, and improve the website’s
performance; and enable our partners to advertise to you. You may disable the cookies by changing
the settings in your browser, and you may tell us not to share your cookie data with third parties.
Client: National Australia Bank (NAB) has 35.000 employees and ranks among the world’s top 25 banks in terms of market capitalization.
Challenge: NAB wanted to change its approach to collections and identify the best communication methods for each customer in order to improve performance while also improving customer satisfaction and convenience.
Solution: FICO® Customer Communication Services
Results: NAB now automates 75% of customer contacts and its net promoter score has skyrocketed.