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Estado de Maryland simplifica as cobranças em todo o estado com um toque humano

Estudo de caso

Estado de Maryland simplifica as cobranças em todo o estado com um toque humano

Estudo de caso

Client: The State of Maryland and its Central Collection Unit (CCU), which handles more than 400 debt types and more than 2,7 million accounts, and which has over US$ 140 million in annual collections

Challenge: The CCU needed to replace a 30-year-old collections platform with one that could manage increasing account volume and provide superior citizen service.

Solution: FICO® Debt Manager™ Solution

Results: The state is increasing revenue from collections, citizens have a better experience with the collections department, and staff members have more interesting and rewarding jobs.