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Webinar sob demanda

8 dicas de sucesso para cobrança de dívidas na pandemia

8 vital tips for managing a prolonged spike in collections

Webinar sob demanda

Os desafios da COVID-19 estão pressionando de modo sem precedentes a capacidade dos consumidores de pagar empréstimos, criando um tsunami de dívida que está sobrecarregando os departamentos de cobrança e as agências de cobrança de dívidas. Lidar com esse pico com as abordagens rotineiras é uma receita para o desastre.

Join FICO's Bruce Curry, vice president of collections & recovery solutions and a 2020 Credit 500 Hall of Fame inductee, as he explores 8 vital tips for managing a prolonged spike in collections, and ensuring that you don't hemorrhage good customers through mismanaged treatments.

Bruce will answer:

  1. What data do we need to identify vulnerable customers?
  2. How can we better assess affordability?
  3. What data do we need to collect to manage performance and regulations?
  4. What is the best engagement strategy?
  5. How should we manage payment holidays ending?
  6. How can we better segment customers for treatment? 
  7. How do we use data-driven strategies?
  8. What should we look for in a review of our operations?

Join us for this valuable overview of what we've learned from the 2008 recession and what collections leaders are doing today.