Innovations and Trends in Collections Technology and Analytics

The world of collections is quickly evolving. Traditional approaches are giving way to new strategies shaped by analytic insights, regarding how to best treat each account, new contact methods, and segmented treatment of different accounts.

Many collection agencies are faced with the challenge to effectively collect more money with fewer staff members, properly respond to ever-evolving industry regulations, all while trying to improve operations, revenue and profits.

In this webinar, we will share examples of actual hands on experiences describing capabilities used to deliver enhanced operations, customer service and revenue from better to best in class. These technologies include:

• Enhanced workflow and case management
• Self-service for clients, vendors and customers
• Analytics and modeling
• Otimização
• Automated customer communications