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2020 Executive Survey: Digital Disruption, Transformation, and Customer Centricity


American Banker - FICO 2020 Executive Survey Results eBook: Digital Disruption, Transformation, and Customer Centricity

Strengths, Weaknesses, Opportunities and Threats Facing the Financial Services Community


Where do you stand versus your peers in its preparedness for digital disruption? What are the threats facing the Financial Services industry?

  • American Banker conducted a survey to learn about financial services executives’ perceptions of the core Strengths, Weaknesses, Opportunities, and Threats posed by Digital Disruption, Digital Transformation, and Customer-Centricity.
  • The survey generated hundreds of detailed responses from financial services executives in the United States, Canada, Mexico, Brazil, UK, Spain, Turkey, Nigeria, India, and New Zealand.

Get survey findings, as well as insights and customer success stories from this eBook.

Success stories include: leading EMEA bank with 25% Reduction in expected costs, premier credit card company with 20:1 ROI in decision management within the first year and many more!