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Resumo executivo
Based the recent Aite Report white paper commissioned by FICO, “Beyond the Call Center: Emerging Strategies for Collecting Consumer Debt,” this is one of three executive briefs that speaks to the biggest strategic trends in debt collection for large US lenders. In this Q&A, Arjun Bajaj, Senior Consultant for Applied Optimization at FICO, discusses the challenges facing debt collection leaders at large and dives into how lenders can overcome obstacles through more advanced collections analytics. Learn how leveraging data to guide decision-making and going off of basic business-driven or judgmental strategies can bring instant lift in the collection space. And discover how going a step beyond to leverage techniques like optimization can generate an additional 10%-30% lift in collections with the end goal of achieving balance in your strategies across all portfolios to maximize your returns potential.
Based the recent Aite Report white paper commissioned by FICO, “Beyond the Call Center: Emerging Strategies for Collecting Consumer Debt,” this is one of three executive briefs that speaks to the biggest strategic trends in debt collection...
That quote, from a collections executive at a large financial institution, perfectly encapsulates the challenge facing debt collection leaders at large. In the face of rising delinquencies and a looming change in the credit cycle, financial institutions are still much more likely to invest in analytics and technology that will generate new revenue and relationships than they are in capabilities that will drive improved debt collection.
Building AI-Driven Enterprises in a Disrupted Environment reveals how data and analytics executives at large enterprises are working to operationalize AI in the age of COVID-19. Through survey research and in-depth executive interviews,...
Concurrent with creating a once-in-a-century health crisis, COVID-19 has driven dramatic shifts in consumer spending and other financial activity, sounding an alarm bell for deeper visibility to credit risk. Beyond the pandemic, social jus...