Digital-by-Default Collections: Agile Decision Management Is Key
Successful players constantly monitor and tune their approach, measure results, and decide on their next experiment.

FICO World Presentation
As digital interactive channels and self-servicing platforms become the new normal in Debt Collections, the management of collection strategies and message content also changes. Successful players constantly monitor and tune their approach, measure results, and decide on their next experiment. This works best in cross functional teams, a data-oriented mindset, and with software that supports an agile approach to strategy management.
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