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FICO® Customer Experience Consulting Practice

Where data science meets customer experience

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As disruptive technologies and rapid market changes reshape entire industries, leading companies are turning to customer experience for a competitive advantage. FICO Customer Experience Consulting provides clients with a data-science-based methodology to improve customer experience by identifying, quantifying and prioritizing customer experience gaps and opportunities. Com a necessária combinação da compreensão qualitativa e quantitativa do cliente, estratégias e soluções, essa oferta de consultoria especializada ajuda as empresas a compreender e otimizar as jornadas do cliente, para promover a fidelidade da marca e lifetime value do cliente em escala. Education and coaching supports clients in building in-house capabilities for continuous improvement.