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Webinar sob demanda

Debt Management 2020 - Customer Engagement

How to manage omnichannel customer engagement and self-service from payment to restructure agreements

Webinar sob demanda

Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from-home challenges; second-wave planning or local regulators taking a keen interest in operational resilience.

The case for automation and omnichannel communications has never been more compelling. In this session, we'll walk you through selected scenarios using FICO Customer Communication Services, which helps organisations deliver automation and enhanced customer experience through the use of artificial intelligence.

In this webinar see:

  • How to quickly design and build automated customer journeys
  • How to rapidly change customer contact strategies
  • What an automated customer journey looks and feels like to an end user